Senior Lead, Facilities Management

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

The Royal Caribbean Group’s Workplace Solutions Team has an exciting career opportunity for a full time Senior Lead Facilities Management reporting to the Senior Director Workplace Solutions

This position is onsite and based in Miami Florida

This position is also not eligible for work authorization sponsorship

Position Summary:

The Senior Lead Facilities Management is a Workplace Solutions role focused on the building systems and tools that shape everyday employee experience — comfort safety security and smooth events — across our offices The role owns the facility-based technology within Workplace Solutions' portfolio including Building Management Systems (BMS) lighting control systems meeting and event technology security technology parking technology camera systems badge/access systems smart building tools and AI-enabled building solutions managing them as workplace amenities rather than IT infrastructure

Based within Workplace Solutions this role is the connective tissue between building operations vendors consultants and project teams — looping in Information Technology as a partner rather than owning IT infrastructure — so facility technology initiatives get planned delivered and supported without disruption Success depends on hands-on building systems knowledge strong project coordination and vendor management skills and the ability to translate everyday workplace needs into reliable employee-ready solutions

Essential Duties and Responsibilities:

Workplace Technology Oversight

• Oversee day-to-day performance reliability and functionality of facility technology systems including BMS lighting controls meeting and event technology smart building platforms occupancy tools parking technology camera systems badge/access systems AI-enabled building applications and related operational technology

• Monitor system performance alarms trends and reporting to identify issues improve uptime and support proactive maintenance

• Partner with facilities operations teams to ensure technology systems support HVAC performance lighting schedules energy efficiency comfort safety and business continuity

• Support meeting and event technology/AV for conferences town halls leadership meetings training sessions and other events held within company buildings coordinating with event teams IT vendors and facilities operations to ensure reliable setup testing operation and issue resolution

• Oversee and coordinate security-related facility technologies including parking systems cameras badge/access control systems and related integrations in partnership with Security IT vendors and building operations teams

• Develop and maintain system standards operating procedures documentation and support protocols for facility technology platforms

Project Planning and Implementation

• Lead or support facility technology planning for capital projects office buildouts restacks renovations and system upgrades

• Coordinate technology requirements during project design procurement implementation commissioning and closeout

• Review technology scope drawings specifications budgets schedules and vendor proposals to ensure alignment with operational requirements

• Track project risks dependencies open issues and decisions related to facility technology infrastructure and system integration

Cross-Functional Technology Collabo****ration

• Serve as the main Workplace Solutions point of contact for building and event technology security parking and access systems partnering with Information Technology on the network security and access considerations that come with them

• Coordinate with IT so facility technology platforms stay connected secure and well-maintained aligning with company technology standards without taking on IT's day-to-day systems administration

• Triage and escalate technology issues that disrupt the building experience — meeting room connectivity badge access dashboards vendor-hosted platforms — routing them to IT or vendors as needed and following through to resolution

• Scout emerging building technologies AI capabilities and automation opportunities that could improve the workplace experience bringing in IT and vendors to evaluate feasibility and fit

Vendor and Stakeholder Management

• Manage relationships with facility technology vendors system integrators consultants contractors and service providers

• Coordinate service requests preventive maintenance activities upgrades software renewals training and issue resolution with vendors and internal teams

• Ensure vendors meet contractual obligations service-level expectations documentation requirements and safety/compliance standards

• Communicate project updates system impacts risks and recommendations clearly to Workplace Solutions leadership and business stakeholders

Governance Compliance and Continuous Improvement

• Maintain accurate inventories of facility technology assets platforms integrations licenses support contacts and lifecycle requirements

• Support compliance with company policies safety requirements cybersecurity standards data privacy expectations and applicable building codes

• Develop reporting and dashboards to improve visibility into system performance energy trends fault activity occupancy data and operational improvement opportunities

• Identify opportunities to improve automation reduce manual work enhance user experience strengthen resiliency and optimize operating costs

Qualifications Knowledge and Skills:

• Bachelor's degree in Facilities Management Engineering Construction Management Building Automation Workplace or Real Estate Management or a related field; equivalent experience may be considered

• Minimum of 5 years of experience supporting facility technology building automation smart building systems engineering operations or technology-enabled workplace projects

• Working knowledge of Building Management Systems HVAC controls lighting control systems meeting/event technology parking technology camera systems badge/access control platforms smart building technologies and system integration principles

• Experience partnering with IT and other technical teams on the connectivity security and access needs that come up in building and workplace technology projects

• Strong project coordination vendor management communication troubleshooting and documentation skills

Preferred Qualifications:

• Experience with enterprise-scale campuses corporate offices mixed-use workplace environments or multi-site facility portfolios

• Familiarity with building automation protocols (eg BACnet Modbus) IoT devices dashboards analytics platforms and AI-enabled building optimization tools

• Certifications such as CFM FMP PMP CEM LEED OSHA or relevant building automation/vendor certifications are a plus

• Experience supporting capital projects tenant improvements commissioning controls upgrades or building technology modernization initiatives

Core Competencies:

• Building systems fluency: Understands how controls software platforms and integrations work together to deliver a seamless workplace experience

• Operational mindset: Focuses on reliability uptime user experience safety and practical business outcomes

• Project discipline: Manages scope timelines risks issues vendors and stakeholder expectations

• Collaborative leadership: Builds strong partnerships across Workplace Solutions IT Security Engineering Procurement Finance and external partners

• Continuous improvement: Uses data automation and emerging technology to improve performance and reduce friction

Agency and Third-Party Submissions: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

Nearest Major Market: Miami