Senior Learning And Development Manager

Designation: Senior Manager Learning & Development
Department: Human Resources
Location: Airoli, Navi Mumbai
Work Hours: 11:00 AM to 8:00 PM
Work Mode: Work From Office

About the Role
The role will be responsible for designing, implementing, and continuously enhancing learning interventions that build strong people managers, future leaders, and high-potential talent.
The incumbent will work closely with business leaders, HR Business Partners, and functional stakeholders to strengthen leadership effectiveness, improve employee engagement, support succession planning, and build a culture of continuous learning.

Key Responsibilities:

Leadership & Manager Development

• Design and manage development programs for Front line Managers, Managers and Senior Managers, High Potential Leadership Talent
• Create structured learning journeys
• Facilitate classroom, virtual, and blended learning interventions.

Capability Building

• Conduct learning needs analysis across functions and levels.
• Partner with business leaders to identify leadership capability gaps and recommend solutions.
• Build learning pathways aligned to organizational competency frameworks.
• Support succession planning and leadership pipeline initiatives through targeted interventions.

Program Design & Content Development

• Develop engaging learning content, facilitator guides, and leadership playbooks.
• Curate content from internal and external learning partners.
• Manage external trainers, coaches, and learning vendors where required.
• Introduce innovative and digital learning solutions to improve learner engagement.

Learning Effectiveness & Analytics

• Track program participation, completion rates, learner feedback, and business impact.
• Measure learning effectiveness through assessments and post-program evaluations.
• Prepare quarterly learning dashboards and leadership development reports.
• Continuously improve interventions based on learner feedback and business outcomes.

Qualifications
Education and Experience

• Graduate in Human Resources, Psychology, Business Administration, Organizational Development, or related discipline.
• Postgraduate qualification in HR, Learning & Development, is desired.

Experience

• 5-8 years of Learning & Development experience.
• At least 3 years focused on leadership and managerial capability building.
• Experience in services, BPM/BPO, or large-scale corporate environments preferred.
• Demonstrated experience in designing and facilitating leadership programs.

Functional Competencies

• Leadership Development
• Instructional Design
• Facilitation & Presentation
• Stakeholder Management
• Coaching & Mentoring

Behavioral Competencies

• Strong communication and influencing skills
• Business orientation
• Innovation and creativity
• Collaboration and relationship building
• Problem-solving mindset