Senior Level 3 Systems Engineer

Level 3 Systems Engineer | MSP | $100k-$110k + Super

• $100k-$110k + super
• Five weeks annual leave
• Three paid technical certifications each year
• Hands-on Level 3 role within an established Perth MSP
• Clear opportunity to develop into technical leadership

We're recruiting an experienced Level 3 Systems Engineer to join an established and growing Perth-based Managed Service Provider.

You'll sit within the support team as a senior technical escalation point, taking ownership of complex issues that require strong troubleshooting across cloud, server and networking environments.

This is a hands-on engineering role. You'll continue working directly with technology and clients while also providing technical guidance to Level 1 and Level 2 engineers.

You don't need to be an existing Team Lead. We're looking for a strong MSP engineer who can solve difficult technical problems, take ownership of escalations and help other engineers when they get stuck.

What you'll be doing

• Own complex Level 3 escalations across a varied MSP client base
• Troubleshoot Microsoft 365, Azure and hybrid cloud environments
• Support Windows Server, Active Directory, Entra ID and Intune
• Troubleshoot networking issues across switching, routing, DNS, DHCP, VPNs and firewalls
• Work across technologies including Fortinet, Cisco Meraki and UniFi
• Investigate recurring problems and perform root cause analysis
• Provide technical guidance and mentoring to Level 1 and Level 2 engineers
• Work directly with clients on complex technical issues
• Improve technical documentation and knowledge sharing
• Identify opportunities to improve processes and automate repetitive tasks
• Work with third-party vendors where required to resolve escalated issues
• Participate in the senior engineering on-call roster

Technical environment: You'll work across a broad range of technologies including:

Microsoft: Microsoft 365, Azure, Entra ID, Intune, Microsoft Defender, Windows Server and Active Directory

Networking: Fortinet, Cisco Meraki, UniFi, firewalls, switching, routing, wireless and VPNs

Infrastructure: VMware, Hyper-V, Veeam and Datto

Management & Automation: HaloPSA, NinjaRMM and PowerShell

What we're looking for

Previous experience working within a Managed Service Provider is essential.

You'll ideally bring:

• Strong Level 3 or Senior Systems Engineer experience
• Strong Microsoft 365 and Azure knowledge
• Windows Server and Active Directory experience
• Experience with Entra ID and Intune
• Strong networking fundamentals across TCP/IP, DNS, DHCP, VPNs, switching and firewalls
• Strong troubleshooting skills across cloud and on-premises infrastructure
• Experience working directly with clients and managing technical escalations
• The ability to troubleshoot issues independently and take ownership through to resolution
• Experience mentoring or providing technical guidance to other engineers
• Strong communication and documentation skills
• Experience with PowerShell, Fortinet, Cisco Meraki, UniFi, VMware, Hyper-V, Veeam, Datto, HaloPSA or NinjaRMM would be beneficial but isn't essential.

What's on offer

This is a strong opportunity for an experienced MSP engineer who wants more technical ownership without moving away from hands-on engineering.

You'll receive:

• $100k-$110k + superannuation
• Five weeks annual leave
• Three paid certifications each year
• Ongoing technical training and professional development
• Exposure to a broad MSP technology environment
• Opportunity to mentor other engineers and develop leadership experience
• Long-term progression within a growing Perth technology business

If you're currently working as a Level 3 or Senior Systems Engineer within an MSP and looking for your next move, we'd be keen to speak with you.

Apply today or contact Dara Boland at Robert Half Technology for a confidential discussion.

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