Senior Level Technician

MOUNTAIN BROOK BOARD OF EDUCATION JOB DESCRIPTION TITLE: Senior Level Technician SPECIALTY: Hardware REPORTS TO: Director of Technology/Local School Technology Coordinator QUALIFICATIONS: Experience with current Windows, Chrome and Apple operating systems Experience with configurations, and troubleshooting Windows laptops and desktops/towers; MAC computers, various laptops and iPads; Chromebooks, and network printers Experience with network and local machine software installations Experience with device management and MDM programs. Experience with imaging. RESPONSIBILITIES: Image/configure computers, Chromebooks, and laptops. Configure and set up network printers and copiers. Set up and/or move technologies as necessary by rotation schedule and as directed by Director of Technology. Set up and break down of technology equipment as needed for presentations and training. Perform hardware maintenance and upgrades including workstations. Maintain and repair/replace classroom, office, and meeting room technologies. Troubleshoot panels, projectors and replace projector bulbs. Install and troubleshoot document cameras. Maintain inventory of necessary parts and determine need for replacement parts. Provide technical support in all areas deemed necessary by the Director of Technology. Respond to and ensure service requests are successfully completed requests in a timely fashion. Maintain appropriate documentation in all areas of responsibility. Communicate with local technology coordinators at each site regarding service request progress in one of the following ways: conference, e-mail, voice mail, or written note. Serve as liaison with vendors as appropriate. Work with Network Administrator to ensure a safe and secure network. Maintain Dell Certification. Other duties as assigned by the Director of Technology. TERMS OF EMPLOYMENT: Twelve months (240 days) annually. Day as defined by the district. *May exercise the 30-minute working lunch option. A working lunch is defined as being on-call and must be taken in an area where his/her work is performed. EVALUATION: Performance will be evaluated in accordance with Board policies on evaluation of non-certified personnel.