Senior Loan Processor

Position Summary

The Senior Loan Processor is responsible for managing mortgage loans from initial processing through clear to close, ensuring files are complete, accurate, compliant, and moving efficiently through the loan process. This position requires strong knowledge of mortgage guidelines, excellent communication skills, attention to detail, and the ability to proactively identify and resolve issues before they impact the closing timeline.

The Senior Loan Processor will work closely with Loan Officers, borrowers, underwriters, title companies, escrow, appraisers, and other third parties to deliver a smooth and efficient experience for both the client and the lending team.

Key Responsibilities

• Manage a pipeline of residential mortgage loans from application through clear to close.
• Review loan files for completeness, accuracy, and compliance with applicable lending guidelines.
• Order and track required third-party services, including appraisals, title, homeowners insurance, employment verification, and other documentation.
• Review income, assets, credit, employment, property, and other supporting documentation.
• Submit complete and organized loan packages to underwriting.
• Review underwriting approvals and conditions and work proactively to obtain required documentation.
• Communicate consistently with Loan Officers, borrowers, underwriters, title/escrow companies, and other third parties regarding loan status and outstanding conditions.
• Monitor critical contract and loan milestones to ensure files remain on track for closing.
• Identify potential issues early and develop solutions to prevent delays.
• Coordinate appraisal, title, insurance, condo/project approval, and other property-related requirements.
• Ensure required disclosures and documentation are completed within applicable timelines.
• Assist with credit-related items, including credit disputes, rapid rescores, and other credit documentation when applicable.
• Work with the closing team to ensure all conditions are satisfied and the file is ready for closing.
• Review final loan documentation and communicate any outstanding items needed prior to closing.
• Maintain accurate and detailed notes and documentation within the loan origination system.
• Assist with non-QM, investment, self-employed, and other specialized loan scenarios when applicable.
• Stay current on mortgage guidelines, investor requirements, program changes, and compliance requirements.
• Help identify process improvements that increase efficiency, communication, and overall client experience.
• Maintain a high level of professionalism, responsiveness, and urgency throughout the loan process.

Qualifications

• Strong understanding of the mortgage loan lifecycle from application through closing.
• Working knowledge of conventional, FHA, VA, USDA, jumbo, and other mortgage products.
• Experience working with underwriting conditions and preparing files for clear to close.
• Knowledge of income, asset, credit, appraisal, title, insurance, and employment documentation requirements.
• Experience with Encompass or a similar loan origination system preferred.
• Strong understanding of mortgage compliance and documentation requirements.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple loans and competing deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to anticipate potential issues.
• High attention to detail and commitment to accuracy.
• Ability to work independently while collaborating effectively with a team.

Ideal Candidate

The ideal candidate is a proactive, experienced mortgage professional who takes ownership of their pipeline and does not wait for problems to become emergencies. They understand that successful processing is about more than collecting documents—it is about anticipating obstacles, communicating clearly, keeping everyone accountable, and moving each loan toward closing efficiently.

The Senior Loan Processor should be highly organized, solutions-oriented, comfortable working under deadlines, and committed to providing an exceptional experience for borrowers, Realtors, and the entire lending team.

Job Type: Full-time

Pay: $60,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This will be an in office job, are you able to commute M-F?
• What are you 1 year, 5 year and 10 year goals?

Experience:

• Loan processing: 1 year (Required)

Ability to Commute:

• Phoenix, AZ 85020 (Required)

Work Location: In person