SENIOR MAINTENANCE TECHNICIAN

The senior maintenance technician works under the direction of the Facilities Manager to maintain Goodwill
facilities and grounds. Upholds a positive work environment that follows Goodwill's Amazing Customer
Experience (ACE) culture, values, and mission in every interaction with stakeholders.
Essential Duties and Responsibilities

1. Manages the building maintenance function through yearly, monthly, and daily work assignments.
   Recommends needs for contract and/or outside vendor services. This duty is performed about 10% of
   the time.
2. Performs electrical installation, repair and maintenance work in wiring for switches, outlets, plugs,
   cables, power circuits and appliances; repairs and replaces lighting systems; inspects electrical
   systems for unsafe conditions. Performs diagnostics and locks out unsafe equipment. Provide
   diagnostics on HVAC systems. This duty is performed about 15% of the time.
3. Identifies and performs repairs of plumbing leaks or breaks; open clogged lines and drains; replaces
   broken plumbing pipes, valves, and fixtures. ; maintains and monitors septic systems; installs and
   maintains drinking fountains; repairs/replaces hot water heaters. This duty is performed about 10% of
   the time.
4. Applies and prepares various surfaces for paint, enamel, lacquer, varnish, or stain; repairs wall
   coverings. This duty is performed about 10% of the time.
5. Maintains grounds in clean and orderly manner including mowing, trimming, weeding, aerating and
   fertilizing lawns; replaces plants as needed; sets sprinklers; replaces broken sprinkler heads; maintains
   ground maintenance equipment; trims branches that create hazardous situations. This duty is
   performed about 5% of the time.
6. Maintains equipment and tools owned or leased by Goodwill Industries of Arkansas. This duty is
   performed about 25% of the time.
7. Transports and stores equipment, supplies, and tools needed to complete assigned duties. This duty is
   performed about 10% of the time.
8. Install and terminate data cable. Install security cameras. This duty is performed about 10% of the time.
9. Ensures that all work orders and service requests are completed in a courteous and timely manner.
   This duty is performed about 5% of the time.
10. Perform any other related duties as required or assigned.
11. Perform any other related duties as required or assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty mentioned
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education
High School
Experience
9 to 10 years related experience and/or training.
Management Experience
12 to 18 months related experience and/or training.
Skills
Communication Skills
Mathematical Skills
Critical Thinking Skills
Software Databases
Word Processing/Typing
Supervisory Experience
Planning, organizing, and project management skills.
Decision Making
Required Certificates, Licenses, Registrations
Preferred Certificates, Licenses, Registrations
Mental Demands
CLOSE MENTAL DEMAND. Operations requiring CLOSE AND CONTINUOUS ATTENTION for control of
operations. OPERATIONS REQUIRING INTERMITTENT DIRECT THINKING to determine or select the most
applicable way of HANDLING SITUATIONS regarding the organization's administration and operations; also,
to determine or select material and equipment where highly variable sequences are involved.
Analytical Ability / Problem Solving
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only
generally guided supervision. Interpolation of learned things in somewhat varied situations.
Responsibility for Work of Others
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning
and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and
resolving problems.
None
Working Conditions
Outside or inside working environment, wherein there are potential hazardous working conditions and life
threatening situations exists (fire, chemicals, electrical sources, heights, dangerous people, etc.) part of the
time.
Physical Demand
MODERATE DIVERSITY, MODERATELY PHYSICAL: Work activities which allow for a MODERATE
AMOUNT OF DIVERSITY in the performance of tasks which requires SOMEWHAT DIVERSIFIED PHYSICAL
DEMANDS of the employee.
Additional Information
Four years of experience in building maintenance or related area. Must be able to prioritize workload, followup
on assignments and direct and perform quality maintenance services. Must demonstrate good safety habits
and common sense, plus be able to take necessary action in emergency situations.