Senior Manager - Administration

Reporting Structure: Reports to the Chief Operating Officer

About the Job: The Senior Manager, Administration will provide leadership for organizations insurance and investment administration operations, driving performance, service excellence, and organizational transformation across a highly specialized and complex environment.

This role will lead the administration teams through the next phase of operational maturity, with a focus on optimizing processes, improving service levels, reducing operational friction, and building a sustainable, high-performing function. The Senior Manager will champion operational excellence, strengthen organizational capabilities, and leverage technology and process improvements to enhance client-focused administrative services.

As a key member of the leadership team, the successful candidate will bring fresh perspective, strong operational discipline, and a proven ability to lead through change. They will foster a culture of accountability, collaboration, and innovation while developing the capabilities, systems, and processes needed to support organizations future growth and evolving business needs.

This position represents a current, existing vacancy within the organization.

Compensation: The expected salary range for this role is $120,000-140,000 per annum, based on experience, skills, and internal equity.

In addition to base salary, this role is eligible for comprehensive benefits including participation in our Group RSP.

Key Responsibilities:

Operational Leadership

• Lead the insurance and investment administration teams, ensuring service levels, productivity standards, and quality objectives are achieved

• Establish clear performance metrics and accountability frameworks

• Monitor operational performance and implement strategies to improve throughput, accuracy and service delivery

• Ensure administration processes effectively support organizations clients, advisors and business partners

Operational Excellence & Continuous Improvement

• Lead initiatives to reduce backlogs, improve turnaround times and increase operational efficiency

• Assess workflows, procedures and organizational structures to optimize performance

• Identify opportunities to leverage technology, automation and best practices to improve service delivery

• Champion a culture of continuous improvement across the administration function

Change Leadership

• Lead the administration team's adaptation to evolving business requirements, new technologies and operational processes

• Partner with project teams and business leaders to successfully implement organizational and system changes

• Drive employee engagement and adoption of new practices and ways of working

• Build organizational capability and readiness for future transformation initiatives

Risk, Compliance & Governance

• Ensure administration activities comply with regulatory requirements, contractual obligations and internal policies

• Partner with Compliance, Technology, Finance and Advisory teams to address operational risks and implement required controls

• Establish effective governance and monitoring processes

• Oversee issue resolution and escalation management

Stakeholder & Partner Management

• Maintain effective working relationships with insurers, investment partners, service providers, and key internal stakeholders.

• Collaborate closely with Advisory, Technology, Compliance, and Finance teams.

• Provide insight and perspective in enterprise-wide initiatives and strategic projects

Leadership & Talent Development

• Lead, coach and develop team members

• Build a high-performance culture focused on accountability, collaboration and customer service

• Support succession planning, workforce development, and organizational effectiveness

• Foster employee engagement and professional growth

Qualifications, Skills & Experience:

• University degree in Business Administration, Commerce, Finance or related field

• 7+ years of leadership experience in financial services operations, with insurance experience preferred

• Demonstrated success leading operational teams with 10+ direct reports in a complex service environment

• Proven experience leading operational transformation and continuous improvement initiatives

• Experience managing regulatory, compliance, and service delivery requirements

• Experience working through significant organizational or systems change is strongly preferred

Work Environment:

• Hybrid model: Work from home and the office

• Attend organizations Toronto office as needed in accordance with company policy

Pay: $120,000.00-$140,000.00 per year

Benefits:

• Company events
• Dental care
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many years of experience do you have in Insurance and/or Financial services?

Work Location: Hybrid remote in Toronto, ON