Senior Manager, AR & Billing

Job Purpose

The Senior Manager, AR & Billing is responsible for overseeing billing, collections, subsidy submissions and receivables management across the organisation while driving process improvement, automation and service excellence.

Key Responsibilities

1. Revenue Cycle Management

• Oversee billing operations across nursing homes, centres and community services.
• Ensure timely and accurate billing and revenue recognition processes.
• Monitor billing performance and operational efficiency.

2. Receivables & Collections Management

• Oversee collections and debtor management.
• Monitor ageing trends and collection performance.
• Develop strategies to improve cash collection and reduce overdue accounts.

3. Subsidy & Claims Administration

• Oversee ILTC and other subsidy submissions.
• Ensure compliance with funding and regulatory requirements.
• Maintain strong controls over claims and submissions.

4. Billing Master Data and Fee Governance

• Oversee the governance of billing master data to ensure the accuracy and integrity of fee structures supporting billing and revenue recognition
• Oversee the timely implementation of NMTS and fee changes, ensuring system configuration are updated accurately
• Review annual fee revisions and associated system updates to ensure approved pricing is accurately reflected and effective on timely basis
• Establish controls and validation procedures over billing master data changes to minimise billing errors and maintain data integrity

5. Process Improvement & Automation

• Drive automation and process improvement initiatives across billing and receivables functions.

• Standardise practices and reduce manual work.

• Support ERP implementation and process redesign.

6. Team Leadership

• Lead the centralisation of billing for all services across SLEC and develop billing and receivables teams.
• Establish performance standards and development plans.

Qualifications & Experience

• Bachelor of Accountancy, Finance or equivalent.
• Minimum 8-10 years relevant experience.
• Experience leading billing, receivables, collections or revenue cycle functions.
• Experience with subsidy management systems and healthcare funding frameworks would be advantageous.
• Experience participating in ERP implementation, billing system implementation or process transformation projects.
• Advanced proficiency in Microsoft Excel.
• Experience in workflow automation, process redesign or RPA initiatives would be advantageous.