Senior / Manager, Business IT Systems Management

• Lead, develop and execute business IT plans and user journey to enable care recipients’ and caregivers’ access to subsidised care products and/or services.  For example, translate policy intent and business requirements into user stories for business IT systems.
• Identify opportunities to tap on technologies and authoritative data sources to better and/or converge user journey and experience for care recipients, caregivers, care providers and AIC.  For instance, pilot new IT-enabled workflows to reduce overheads for care providers and AIC, and integrate AIC’s business IT systems with whole-of-government technology solutions and data to auto-qualify care recipients for multiple subsidises schemes.
• Partner IT teams to implement IT policies, procedures, and best practices to enhance security, compliance, and operational efficiency of business IT systems.
• Ensure business IT systems implemented are thoroughly tested, enable governance and support operations of subsidises schemes administration for subsidised care products and/or services.
• Lead team to implement change management initiatives on enhancements of business IT systems.
• Oversee team to analyse data to draw insights for management reporting, governance and performance monitoring of care providers or vendors as well as define subsidises schemes data governance framework.

Job Requirements

• Degree in any discipline with at least 10 years of relevant experience in business IT systems implementation, operational support, and project management with 4 to 5 years of managerial (i.e. as reporting officer of staff) experience.
• Strong track record in IT governance, platform management, and user journey optimisation.
• Experience working in complex, matrixed or public-sector–like environments with multiple stakeholders is highly desirable.
• Proven ability to use data and insights to inform strategy, prioritisation and decision-making.
• Able to multi-task in an evolving environment and demonstrate strong analytical, problem solving, and project management skills.
• Self-motivated, adaptable, and comfortable managing change and ambiguity.
• Strong interpersonal and stakeholder management skills with strategic judgement and systems thinking.