Senior Manager - Cash Operations

Role & responsibilities

Respond promptly to customer and CRA (Cash Replenishment Agency) queries; remain available for operational

exigencies.

• Monitor customer-specific SLAs and ensure adherence to defined deliverables.
• Analyse cash-out incidents and implement corrective measures to reduce recurrence and avoid penalties.
• Lead root cause analysis (RCA) on cash-related issues and drive preventive action.
• Coordinate with vendors and customers through scheduled reviews and alignment meetings.
• Optimize ATM cash levels to minimize idle cash and maximize operational efficiency.
• Review team performance regularly and provide necessary support for execution gaps.
• Act as backup for cash forecasting, indenting, and cash allocation activities.
• Prepare accurate reports and MIS related to cash replenishment, forecasting, penalties, and availability.

Preferred candidate profile

• 10+ years of experience in ATM cash operations or managed services