Senior Manager, Client Business Operations

We are looking for a skilled Senior Manager to lead our Client Business Operations team at Talent21 Management Shared Services Pvt. Ltd., playing a crucial role in driving business growth and excellence. The ideal candidate will have a strong background in managing client relationships, delivering exceptional service, and leading high-performing teams.

Roles and Responsibility

• Develop and implement comprehensive business strategies to achieve organizational goals.
• Build and maintain strong relationships with clients, identifying their needs and providing tailored solutions.
• Lead and manage a team of professionals, fostering a culture of collaboration and continuous improvement.
• Analyze market trends and competitor activity to inform business decisions.
• Collaborate with cross-functional teams to drive business expansion and revenue growth.
• Ensure compliance with regulatory requirements and industry standards.

Job Requirements

• Proven experience in a senior management role, preferably in the shared services or BPO industry.
• Strong understanding of client business operations, including sales, marketing, and customer service.
• Excellent leadership and communication skills, with the ability to motivate and inspire teams.
• Strategic thinker with the ability to analyze complex data sets and make informed decisions.
• Experience in change management, focusing on process improvements and cost reduction initiatives.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.