Senior Manager Client Servicing

Senior Manager Client Servicing (Government Business)

Location: [Mumbai/ Delhi/ Punjab/ Chandigarh/ Ludhiana]
Experience: 7–12 years
Industry: Advertising, Digital Marketing, Communications or Integrated Marketing Agency

Role Overview

We are looking for an experienced Senior Client Servicing professional to manage government and public-sector accounts. The person will be responsible for handling senior stakeholders, understanding government communication requirements, coordinating agency teams and ensuring timely, accurate and compliant execution of campaigns.

The ideal candidate should have prior experience working with government departments, ministries, public-sector organisations, political offices or government empanelment projects and must be comfortable managing complex approval processes and multiple stakeholders.

Key Responsibilities

• Manage day-to-day and strategic relationships with government clients and senior officials.
• Understand briefs and convert them into clear communication, digital, creative, media and campaign requirements.
• Act as the primary point of contact between the client and the agency.
• Coordinate with creative, content, social media, digital, media, production, events and strategy teams.
• Develop campaign plans, presentations, proposals, timelines and status reports.
• Manage multiple levels of approvals and ensure all communication follows government guidelines and protocols.
• Maintain accurate documentation of briefs, approvals, deliverables, meeting notes and project-related communication.
• Monitor ongoing campaigns and provide regular performance and progress reports.
• Identify potential risks, delays or stakeholder concerns and resolve them proactively.
• Support government pitches, tenders, RFPs, empanelment processes and commercial proposals.
• Ensure projects are delivered within the agreed scope, timelines and budgets.
• Build long-term relationships and identify opportunities to expand the agency’s work with existing government clients.

Candidate Requirements

• 7–12 years of experience in client servicing, account management or project management within an advertising, digital, communications or integrated agency.
• At least 3 years of direct experience managing government, public-sector or political communication accounts.
• Strong understanding of government processes, protocols, hierarchies and approval structures.
• Excellent presentation, communication, documentation and stakeholder-management skills.
• Ability to communicate confidently with senior government officials and internal leadership.
• Strong command of English and Hindi. Knowledge of additional regional languages will be an advantage.
• Experience handling large-scale, time-sensitive and high-visibility campaigns.
• Ability to manage pressure, changing priorities and multiple stakeholders without compromising accuracy.
• Familiarity with government tenders, RFPs, empanelment processes and billing documentation will be preferred.
• Willingness to travel and attend meetings outside regular working hours when required.

Key Skills

Government Account Management | Client Servicing | Stakeholder Management | Campaign Planning | Digital and Social Media | Integrated Marketing | Presentation Development | Tender and RFP Management | Project Management | Documentation | Crisis Management | Team Coordination

What We Are Looking For

A mature, dependable and solutions-oriented professional who understands that government accounts require strong relationship management, attention to detail, discretion, patience and disciplined follow-through. The person should be able to take complete ownership of the account and confidently manage both the client and internal agency teams.