Senior Manager - Client Solutions

Space Matrix is a leading ‘Workplace Design and Build’ consultancy that specializes in creating innovative, sustainable, and human-centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors.

Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, we have more than 600 employees across 16 offices. We are a proud Great Place to Work certified company 7 years in a row.

Please visit www.spacematrix.com to learn more.

Role Overview As the Manager - Client Solutions, you will play a key role in acquiring new clients, leveraging your relevant sales experience to drive business growth, identify business opportunities, and deliver tailored solutions that exceeds client expectations. Your role will involve business development initiatives aimed at generating leads, increasing brand recognition, and boosting sales. In addition to meeting your own sales targets, you will play a critical role in securing new business to meet organizational goals, managing client relationships, and ensuring a seamless client experience.

Strategy Formulation What makes the role successful: Developing and executing client-focused approaches that drive business growth and ensure long-term client satisfaction. Key responsibilities include:

• Conduct thorough analysis to understand client needs, preferences, and challenges.
• Formulate strategies to increase client acquisition, retention, and overall revenue by identifying new business opportunities and leveraging the existing relationships to expand service offerings and upsell additional solutions.
• Work closely with sales, design, and project management teams to align client solutions with organizational goals.
• Staying informed about industry trends, emerging technologies, and competitors to anticipate market shifts.
• Develop and maintain strong, long-term relationships with clients, ensuring high satisfaction and loyalty and to create strategies for consistent communication and engagement with clients, enhancing their experience throughout the project lifecycle.
• Set clear, measurable objectives for client solutions strategies and track progress against these goals and make data-driven adjustments to improve outcomes.
• Formulate strategies that enhance the company’s brand visibility in the market as a leading provider of client solutions through targeted campaigns and client success stories.

Business Operations

• Conduct market research to gather insights on clients, competitors in the Workplace Market Sector, industry trends, and upcoming projects while generating, tracking, and managing leads to secure new bookings.
• Develop and deliver tailored pitches and presentations to meet client needs, collaborating closely with the Director and team members to successfully complete the sales cycle.
• Contribute to creating business development tools, including proposals, presentations, and service offerings, to win new projects.
• Represent Space Matrix by engaging with potential clients, project partners, and collaborators, identifying opportunities, building strong relationships, and fostering advocacy affiliations to enhance Space Matrix's competitive position.

Culture At Space Matrix, cultivating a strong culture is a core priority. As a leader within the Client Solutions team, you will be expected to:

• Uphold and promote the collaborative and open communication culture that defines Space Matrix.
• Collaborate seamlessly with colleagues across all our P&Ls to support sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and guiding the sales process through to deal closure and signing.
• Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.

What We’re Looking For

• You have a graduate or postgraduate degree in business, marketing, or a related discipline relevant to this role & you bring at least 7+ years of experience managing intricate sales cycles within B2B selling processes, particularly with multinational companies.
• Proficient understanding of the Workplace Market Sector.
• Experience working in architecture, interior design firms, or related industries.