D
DP World
Senior Manager - Cluster Operations - Express Logistics
Skills
Express
19 days ago
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Important information
Contract type:
Permanent
Location:
Uttar Pradesh, India
Work mode:
Onsite
Published on:
8 October 2026
What they need
| FILING INFORMATION | |||
| Position | Senior Manager – Cluster Operations - Express Logistics | ||
| Department | Express Business, Operations | ||
| Location | Multiple | ||
| Band | 3 | Reporting To | DGM – Regional Operations |
| ROLES & RESPONSIBILITIES | |||
| Key responsibilities | - Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered. - Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness - Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs. - Ensure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches. - Ensure complete adherence to safety, tax and legal non compliances as communicated by HO - Proposed corrective and preventive measures in case of misconduct or deviation from standard setting - Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates. - Ensure highest customer satisfaction through amazing service levels - Constantly interact with all existing customers. - Identify suitable team members based on the required job profiles. - Governed by the rules of work safety and is responsible for training new employees in this area - Constantly nurture and motivate all the team members - Identify and maintain pipeline of talent. | ||
| QUALIFICATIONS & COMPETENCIES | |||
| - Minimum of 7-10 years of experience in leading teams in the Express Business. - Experience of handling labour / placement of vehicles. - Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders. - Demonstration of strong planning skills essential - Good interpersonal skills and ability to effectively work with senior leadership. - Strong desire to improve our service, products, and processes, with ability to drive continuous improvement. - Ability to impact organization results through influence across organizational boundaries. - Strong networker, influencer, and team player. |
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