Senior Manager

Roles and Responsibilities :

• Manage complaints escalation process to ensure timely resolution and customer satisfaction.
• Analyze data to identify trends, root causes, and areas for improvement in complaint management.
• Develop and implement effective strategies to reduce complaint volume through proactive measures such as quality control checks and training programs.
• Collaborate with cross-functional teams to resolve complex issues related to product design, manufacturing defects, or service disruptions.

Job Requirements :

• 8-10 years of experience in Complaint Management or a related field (e.g., Customer Service).
• Strong analytical skills with ability to interpret data insights into actionable recommendations.
• Excellent Escalation Management skills with experience handling high-pressure situations effectively.
• Proven track record of improving processes through continuous improvement initiatives.