Senior Manager

Key Objectives and Major Responsibilities:

• Manage end-to-end immigration and global mobility processes, including business visas, work permits, dependent visas, visa renewals, amendments, permanent residency applications, international assignments, and employee relocations.
• Oversee immigration programs across key geographies including the U.S., UK, Canada, Australia, Poland, Philippines and other global locations, ensuring compliance with evolving immigration and employment regulations.
• Assess team member eligibility for immigration programs and provide guidance on appropriate mobility pathways and work authorization requirements.
• Provide visa and mobility consultation to team members and the leadership team, addressing inquiries and resolving complex issues
• Coordinate with external immigration counsel, mobility vendors, relocation providers, and government agencies to ensure timely and accurate processing of cases.
• Own case management, documentation, compliance tracking, reporting, and audit readiness for all mobility and immigration activities.
• Ensure compliance with all related regulations during the filing, renewal, and amendment processes.
• Develop reporting mechanisms and dashboards to track mobility activity, processing timelines, costs, compliance metrics, and employee experience.
• Identify opportunities for process improvement, automation, and operational efficiency within the mobility and immigration framework.
• Support the development, implementation, and communication of global mobility policies and practices.
• Support the implementation, adoption, and ongoing management of the organization's Global Mobility platform, including continuous optimization, to enhance team member experience, operational efficiency, compliance tracking, and mobility program governance.

Key Capabilities and Competencies

• Strong knowledge of global mobility, visa practices, travel compliance, and work authorization requirements.
• Excellent stakeholder management, customer service, and relationship-building capabilities.
• Strong verbal and written communication skills with the ability to engage effectively across all organizational levels.
• High attention to detail and strong compliance orientation.
• Self-driven, proactive, and execution-focused with the ability to work independently.
• Strong organizational and time-management skills with the ability to manage multiple cases and priorities simultaneously.
• Ability to perform effectively in a fast-paced, globally distributed business environment.
• Strong problem-solving skills and ability to handle complex scenarios.
• In-depth knowledge of global mobility principles, policies, tax, and immigration.

Qualification and Experience

• Graduate or Postgraduate degree in Human Resources, Business Administration, Law, International Relations, or a related field.
• 1215 years of professional experience, including 10+ years of relevant experience in Global Mobility and Visa management.
• Demonstrated experience managing business visa programs, work permits, international assignments, and employee relocation processes.
• Strong knowledge of immigration regulations and mobility practices across the U.S., UK, Canada, Europe (including Poland), Philippines and Australia.
• Experience working with attorneys, immigration law firms, relocation vendors, and external service providers.
• Experience in mobility reporting, analytics, compliance management, and process improvement initiatives.
• Advanced proficiency in Excel, reporting tools, and mobility tracking systems preferred.