Senior Manager, Command Centre Operation

About the role:

Senior Manager – Command Centre Operation responsible for ensuring IT service availability and minimizing AIA's business impact of IT service outages through effective management. Contributes to the improvement of user satisfaction with IT services by ensuring that arrangements remain aligned with business needs and priorities. Acts as the primary point of contact for senior management regarding overall IT operations, incident status, and service delivery.

Roles and Responsibilities:

• Act as the people management of Batch Operations team

• Lead and mentor diverse teams, including 1st Level Technical Support, IT Service Desk, Incident Management, Network Operations, System Monitoring, and Batch Operations

• Foster a collaborative environment to ensure high team morale and performance

• Work with Incident Management team to ensure timely resolution of issues and minimizing downtime

• Supervise system and network monitoring to proactively identify and resolve potential issues

• Manage batch operations to ensure job scheduling, execution, and troubleshooting are performed efficiently

• Identify areas for improvement within the command centre operations and implement initiatives to enhance effectiveness

• Communicate effectively with various stakeholders to resolve conflicts and ensure alignment on objectives

• Contribute to the development of strategic initiatives that align with the organization's IT goals and objectives

• Advocate for technologies and solutions that can improve service delivery and operation efficiency

Minimum Job Requirements:

• Minimum of 10 years of experience in IT operations, with at least 7 years in a supervisory or management role, or an equivalent combination of qualifications and relevant experience

• Bachelor's degree holder in Information Technology or related discipline

• Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools

• Excellent analytical and problem-solving skills, with the ability to make decisions under pressure

• Strong verbal and written communication skills, capable of interacting with technical and non-technical stakeholders

• Ability to work across different time zones and cultures

• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Be part of AIA Philippines's Technology Hub, the AIA Digital+ Philippines.

We are a brand that captures AIA’s Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA’s transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

JOIN US NOW! Be part of the Industry's certified GREAT PLACE TO WORK for and enjoy these comprehensive benefit package upon hire and upon regularization;

✅ HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)

✅ 15 days VL and 15 days SL (Pro-rated for mid-year hire)

✅ Guaranteed 14th-month pay

✅ Annual Targeted Incentive (Performance Bonus)

✅ Group Life Insurance

✅ Protection benefits, and a lot more w/c will be discussed during the job offer stage

#AIAPhilippines #AIADigital+PH #AIAITPH #EmpowerYourCareer

#HealthierLongerBetterLives #EqualOpportunities