Senior Manager, Compliance & Data Reporting

The Senior Manager, Compliance and Data Reporting provides strategic and operational leadership for program monitoring, compliance, data management, and reporting activities across the Preferred Communities Program for Initial Resettlement (PIR), Preferred Communities Intensive Case Management (PC-ICM), and Preferred Communities Housing programs. The position manages significant activities, projects, systems, and processes that support program accountability and have a substantial impact on compliance, data integrity, performance measurement, and organizational decision-making. The Senior Manager oversees member agency programmatic monitoring and utilization of ORR's Refugee Arrivals Data System (RADS) and Salesforce, federal reporting activities, grievance oversight, and data quality initiatives. The position serves as a subject matter expert on compliance, reporting, and data management requirements and collaborates across departments to support effective program implementation and continuous improvement.

Note: This is a grant-funded position. The position is funded under the Preferred Communities program for Federal Fiscal Year (FY) 2027, including a grant closeout period extending through December 31, 2027. Employment beyond this date is contingent upon the availability of continued federal funding and organizational needs.

Primary Responsibilities:

• Provide strategic and operational oversight for compliance, program monitoring, data management, and reporting activities across the Preferred Communities Program for Initial Resettlement (PIR), Preferred Communities Intensive Case Management (PC-ICM), and Preferred Communities Housing programs.
• Lead and manage the organization's monitoring function, including development and implementation of monitoring frameworks, protocols, resources, schedules, and procedures designed to assess member agency compliance, program performance, and adherence to funder requirements.
• Supervise and support a team responsible for conducting remote and on-site monitoring reviews, ensuring consistency, quality, and timely completion of monitoring activities and reporting.
• Review and approve monitoring reports, compliance assessments, and corrective action tracking documentation; monitor implementation status and communicate findings and required actions to appropriate stakeholders.
• Monitor compliance trends, program performance indicators, monitoring outcomes, and operational risks; develop recommendations and strategies to strengthen accountability, program effectiveness, and service quality.
• Collaborate with the Senior Manager, Resettlement Services to communicate monitoring findings, track corrective actions, and support organizational accountability efforts.
• Oversee the utilization of the Refugee Arrivals Data System (RADS) and Salesforce, including coordination of PIR data management in collaboration with the Senior Manager, Placement and Coordination and oversight of data integration, reporting, and performance management processes for PC-ICM and PC-Housing. Ensure data integrity, reporting accuracy, regulatory compliance, and effective support for program operations, monitoring, and organizational decision-making.
• Lead data quality assurance efforts, including data validation, reconciliation, accuracy reviews, and corrective actions to address reporting discrepancies and strengthen data integrity.
• Develop and maintain reporting tools, dashboards, performance metrics, and data analysis processes to support program oversight, strategic planning, and organizational decision-making.
• Collaborate with member agencies to promote compliance, reporting accuracy, and effective utilization of RADS and Salesforce through guidance, technical assistance, and training.
• Analyze compliance, monitoring, and performance data to identify trends, emerging challenges, and opportunities for operational and programmatic improvement.
• Lead oversight of grievance reporting processes, including review, documentation, follow-up coordination, trend analysis, and recommendations for programmatic and operational improvements.
• Ensure timely and accurate completion of federal funder reporting requirements by overseeing data collection, validation, analysis, and report preparation activities.
• Support the development of federal funder reports and contribute to grant applications, continuation applications, implementation plans, and other programmatic and compliance-related deliverables by providing data analysis, compliance insights, reporting content, narrative contributions, and program performance information.
• Provide recommendations to senior leadership regarding monitoring outcomes, compliance risks, reporting requirements, system enhancements, data management practices, and program accountability initiatives.
• Collaborate with internal teams responsible for placement and coordination, resettlement services, finance, grants management, and other organizational functions to support effective program administration and performance.
• Conduct or participate in remote and on-site monitoring reviews as needed to support program oversight, staff development, quality assurance, and organizational priorities.
• Provide direct supervision, leadership, coaching, and performance management for monitoring and data reporting staff, including workload management, professional development, performance evaluations, and hiring recommendations consistent with organizational policies.
• Represent CCUSA in meetings, workgroups, funder discussions, and external partnerships related to compliance, monitoring, reporting, data systems, performance management, and program accountability.
• Participate in special projects and other duties as assigned.

Knowledge, Skills & Abilities:

• Thorough knowledge of refugee resettlement programs, ORR-funded services, federal grant requirements, and compliance frameworks.
• Strong understanding of program monitoring, quality assurance, data governance, reporting, and performance management practices.
• Demonstrated ability to manage complex projects, operational systems, and cross-functional initiatives with organization-wide impact.
• Strong knowledge of database management, data quality assurance processes, reporting tools, and performance measurement methodologies.
• Ability to interpret complex program requirements and translate them into effective monitoring, reporting, and compliance practices.
• Experience analyzing quantitative and qualitative data to identify trends, inform decision-making, and support continuous improvement efforts.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to identify compliance risks and develop practical strategies to address findings and strengthen accountability.
• Excellent written, verbal, and interpersonal communication skills.
• Strong leadership, coaching, and team development skills.
• Ability to establish and maintain effective working relationships with member agencies, funders, stakeholders, and internal partners.
• Experience developing policies, procedures, guidance documents, monitoring tools, and reporting resources.
• Proficiency with Microsoft Office applications, database systems, reporting platforms, and virtual collaboration tools.
• Ability to manage multiple priorities, deadlines, and projects in a dynamic environment.
• Demonstrated commitment to serving culturally diverse populations with professionalism, respect, and cultural humility.
• The position holder must demonstrate willingness and ability to understand, respect and contribute to the CCUSA mission and to fulfill job duties in accordance with Catholic Social Teaching.

Education & Experience:

• Bachelor's degree in Public Administration, Data Analytics, Information Systems, Social Work, Human Services, Nonprofit Management, International Relations, or a related field required; Master's degree preferred.
• Minimum of seven (7) years of progressively responsible experience in refugee resettlement, refugee and/or immigration services, human services, nonprofit program management, or related fields.
• Supervisory experience required.
• Demonstrated experience leading major projects, initiatives, systems, or operational functions with organization-wide or network-wide impact.
• Experience managing federally funded programs and interpreting grant requirements required.
• Experience with program monitoring, compliance reviews, quality assurance, or performance management activities preferred.
• Experience working with databases, reporting systems, dashboards, and data analysis tools required.
• Experience providing technical assistance, training, or support to partner organizations, field offices, or subrecipients preferred.
• Experience working with refugee-serving organizations, community-based organizations, or national service networks preferred.

Work Environment:

• This position is based at the National Office of Catholic Charities USA in Alexandria, VA.
• This position may require extended periods of standing, sitting, as well as repetitive movements, bending, and lifting of minimal weight.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Potential work-related travel.

Pay: Up to $115,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• supervising professional staff and/or leading project teams: 2 years (Required)
• working w/ federal grants or coop agreements with compliance: 2 years (Required)
• refugee resettlement, immigration, migration services : 5 years (Required)

Work Location: Hybrid remote in Alexandria, VA 22314