Senior Manager - CS Solution Design

Candidate Expectations:
Overall 10+ Years of experience.
Relevant 5 years of experience in Sales or Pre-Sales for Customer Service / Contact
Center, working on RFPs, RFIs, RFQs with a high percentage of deal closures

Detailed Job Description:

• Provide Direction, governance and review of strategic Alliances, to build successful and sustainable partnerships
• Define alliance value proposition to help accelerate sales -through alliance-based offerings
• Participates in the Planning and facilitates participation by Alliance partners in client interactions to improve the chances of winning the deal
• Reviews market competitive intelligence for specific domain / market and validate gap analysis to identify/strengthen Alliances that can be formed with partners at organization level Incorporate alliance-specific SOW (Statement of Work), technology SLAs to define alliance-specific contract terms in client contract.
• Negotiate and finalize terms to complete alliance agreement Direct and review alliance collateral creation e.g. (prototype) to ensure suitable articulation of alliance value proposition
• Negotiate and finalize alliance contract terms to enable optimal pricing of alliances
• Define and institutionalize an alliance strategy and program framework to define and develop Alliances
• Help define and contribute to the alliance terms to have a differentiated and
• Sustainable Solution based on alliances or an independent alliance only.