EXL
Senior Manager - CSAT
3 months ago
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Important information
Contract type:
Permanent
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
10 August 2026
What they need
We are looking for a dynamic, analytical, and customer-obsessed professional for our Customer Satisfaction (CSAT) program. This role combines data-driven insight generation, process reimagination, and cross-functional collaboration to continuously improve the client experience and enable commercial teams with actionable intelligence.
Beyond driving CSAT, the role will partner closely with Sales, Delivery, and Strategy / Business teams to develop client-centric insights, identify experience improvement opportunities, and data-backed sales strategies.
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