Senior Manager, Customer Analytics - Insurance

We are partnering with a leading life insurance brand to hire an experienced Senior Manager, Customer Analytics to drive data-driven decision-making across customer experience, marketing, and business performance. This role will partner with senior stakeholders across the Asia to deliver actionable insights, enhance reporting capabilities, and support strategic growth through analytics and AI-driven solutions.

Key Responsibilities

• Develop and maintain meaningful performance reporting and analytics that support client, marketing, and business objectives.
• Translate complex data into actionable insights and business recommendations for senior leaders.
• Partner with cross-functional teams to improve reporting quality, KPI governance, and measurement frameworks.
• Lead deep-dive analyses to identify opportunities in customer engagement, retention, acquisition, and marketing effectiveness.
• Support the development of AI-enabled analytics and automation initiatives that enhance decision-making and operational efficiency.
• Drive data-driven approaches to customer targeting, communications, journey optimization, and performance improvement.
• Collaborate with regional and local teams to prioritize analytics initiatives and ensure alignment with business goals.

Requirements

• 8+ years of experience in analytics, business intelligence, client/customer analytics, marketing analytics, or related fields.
• Strong understanding of customer behavior, marketing performance, and business reporting.
• Proven ability to translate business requirements into analytical solutions and actionable recommendations.
• Experience working with dashboards, data visualization, reporting tools, and large datasets.
• Familiarity with AI, automation, advanced analytics, and performance optimization concepts.
• Strong stakeholder management and communication skills, with experience partnering with senior leaders.
• Experience in insurance, financial services, consulting, or other data-rich industries is preferred.
• Bachelor's degree in a quantitative discipline such as Statistics, Data Science, Mathematics, Economics, Computer Science, or related field.
• Regional or multi-country experience across Asia is highly desirable.