Senior Manager - Data and Integrations

The Senior Manager Operations& Delivery will lead the operational delivery, support services,project execution, transitions, and continuous improvement initiatives acrossthe Data & Integrations organization. This role is responsible for managingmultiple delivery functions including Service Delivery, Database Administration(DBA), Data Engineering, ETL/ELT, Enterprise Data Warehouse (EDW), BusinessIntelligence, and shared services teams supporting critical US healthcareapplications and data platforms.

This leader will oversee multiplemanagers and large cross-functional teams, ensuring service excellence, SLAattainment, operational efficiency, governance compliance, and successfulexecution of strategic initiatives. The ideal candidate brings significantexperience managing large offshore delivery organizations supporting UShealthcare ecosystems, with strong expertise in IT service management,healthcare applications, stakeholder engagement, and organizationaltransformation.

Key Responsibilities

Delivery Leadership & OperationsManagement

• Lead and own the delivery of multiple projects, operational support functions, PODs, service transitions and initiatives across the Data & Integrations organization.

• Manage teams responsible for: Service Delivery, DBA, Data Engineering, ETL/ELT Development & Support, EDW, BI & Reporting and Shared Services Operations.

• Ensure operational stability, service reliability and delivery excellence across all supported platforms and services.

• Establish and drive operational governance, service review mechanisms, escalation management and performance monitoring.

• Manage service transitions from project implementation to production support while ensuring minimal business disruption.

• Ensure Service Delivery Excellence - adherence to SLAs, OLAs, KPIs, service commitments, and quality standards.

• Drive continuous service improvements using ITIL best practices and operational excellence frameworks.

• Develop and monitor service delivery metrics, dashboards, scorecards, and executive reporting.

• Identify operational risks and proactively implement mitigation strategies.

• Ensure compliance with organizational policies, security requirements, and healthcare regulatory standards.

• Provide leadership and strategic direction to multiple managers and cross-functional delivery teams.

• Build, mentor, coach, and develop high-performing leaders and technical professionals.

• Drive employee engagement, career development, succession planning, and talent retention initiatives.

• Recruit and retain highly skilled professionals aligned with organizational goals.

• Foster a culture of accountability, collaboration, innovation, and customer-centric delivery.

• Collaborate closely with the Director of Data & Integrations, US business stakeholders, enterprise technology teams, and delivery partners.

• Serve as the primary escalation point for critical operational and delivery issues.

• Build strong relationships with executive leadership and business partners.

• Present operational reviews, performance updates, strategic recommendations, and service improvement plans to senior leadership.

• Influence cross-functional teams to achieve organizational objectives and successful delivery outcomes.

• Leverage healthcare domain expertise to support data integration, interoperability, analytics, and enterprise reporting initiatives.

• Lead support transformation initiatives, operating model redesign efforts and process optimization programs.

• Drive automation, cloud adoption, operational modernization, and service improvements.

• Establish best practices for incident management, problem management, change management, and knowledge management.

• Improve operational efficiency through process standardization, automation frameworks, and governance enhancements.

• Manage relationships with vendors, service providers, and external partners.

Required Qualifications

Education

• Bachelors degree in computer science, Information Technology, Engineering, or related field.
• Master's degree preferred.

Experience

• 15-19 years of progressive IT experience.

• Minimum 6+ years in senior leadership roles managing large-scale application support and service delivery organizations.

• Minimum 6+ years of people management experience leading managers and multi-layered teams.

• Proven experience managing large offshore delivery organizations.

• Extensive experience supporting enterprise-scale US healthcare applications and platforms.

• Strong experience managing shared services and support delivery organizations.

• Demonstrated success leading large programs, transitions, and operational transformation initiatives.

• Strong understanding of: ITIL Framework, Incident Problem Change-SLA- Management, ITIL Foundation Certification or higher preferred.

• Strong familiarity with: Data Engineering, ETL/ELT Development & Support, DBA, EDW, BI & Reporting and Cloud-based data platforms and modern analytics ecosystems.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.