Senior Manager - Database Section, Cloud Services Department (CLSD)

Business Overview The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.

Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units.

Department Overview The Cloud Services Department (CLSD) at Rakuten Group provides high-quality cloud infrastructure and platform services to application developers across Rakuten. Our mission is to enable secure, scalable, and efficient digital innovation.

We deliver key domain services, including compute, storage, core infrastructure components, databases, container platform, observability, and gateway solutions, empowering Rakuten application teams to focus on their core business objectives.

Position Position Details The Database Section designs, builds, develops, maintains, and supervises the database infrastructure, serving as the core database platform across Rakuten’s private cloud and public clouds. We are dedicated to meeting Rakuten's 70+ different business verticals' data (OLTP: Online Transaction Processing) demands at rapid scale growth, ensuring the high availability and security.

We are seeking a Senior Manager for the Database Platform team. In this role, you will lead a multinational team across Tokyo, North America, Paris and Bengaluru, responsible for the end-to-end database product lifecycle - strategy design, integration, development, operation and incident response. You will lead the development, of our database platform, optimize diverse database solutions, and drive the establishment of a de facto standard for database operations, while proactively managing vendor communications and contributing opensource communities to ensure maximum customer satisfaction.

• Establish and continuously update Rakuten’s database (OLTP) multi-cloud strategy, in collaboration with CxOs, all Rakuten application teams and data analytic (OLAP: Online Analytical Processing) teams
• Lead and mentor a multinational team to oversee the development and stable operation of our core database platform
• Architect and optimize database solutions to enhance performance, scalability, and cost-efficiency across the ecosystem
• Manage large-scale database infrastructure projects, ensuring high availability and seamless integration with Rakuten’s private cloud services
• Conduct high-level vendor communication and negotiations to optimize infrastructure performance, licensing, and support
• Drive continuous improvement in database platform architecture to meet Rakuten's evolving, data-intensive needs
• Foster a culture of technical excellence, focusing on service quality and customer satisfaction

Mandatory Qualifications

• Experience of product management, product development and/or DevOps of cloud products, especially in the area of both private and public IaaS, PaaS, cloud orchestration, database, data analytics, ITIL, or other relevant technical domains
• Bachelor's or above degree (preferrably Computer Science, Engineering, or a related field)
• Experience in Cloud platform industry (More than 10 years)
• Experience in cross-functional and cross-cultural teams (More than 5 years)
• Good understanding of Cloud industry, technology and DevOps process
• Previous leadership and management experience of a mid size organization (at least 30, ideally 60+ members) in a tech company
• More than 5 years of experience as a Database Administrator (DBA)
• Strong English proficiency for cross-cultural team management and vendor negotiations
• Proven ability to manage complex projects and solve high-level technical/operational problems
• Excellent communication skills to coordinate with international stakeholders and vendors from CxOs to peer engineering managers

Desired Qualifications

• Expertise in managing diverse database environments, including RDBMS (Oracle, MySQL, MariaDB, PostgreSQL) and NoSQL (MongoDB, Redis, Couchbase, Cassandra)
• Experience in designing and operating large-scale database platforms within cloud or private cloud environments

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Languages English (総合 - 3 - 上級)