Senior Manager E-commerce

Overview

We are looking for a commercially driven Manager E-commerce to manage and grow strategic e-commerce accounts such as Amazon, Flipkart / Nykaa / Quick Commerce. The role will own revenue, profitability, availability, visibility and overall account performance, while building strong relationships with key platform stakeholders. A results-oriented account manager who can go beyond day-to-day marketplace operations and take ownership of the businessdriving sales, availability, visibility and profitability through data-led decisions, strong commercial acumen and effective stakeholder management.

Qualification

Masters degree in Business Administration, Marketing, or related field

Experience

• 4–5 years of hands-on experience in E-commerce / Key Account Management / Modern Trade.
• Experience managing Amazon/Flipkart / Nykaa / Quick Commerce accounts

Roles & Responsibilities

1. Business & Revenue Growth

Own and deliver annual/monthly sales targets across e-commerce and quick-commerce accounts.

Drive account-specific strategies for GMV/NSV growth, market share, assortment expansion and profitability.

Develop and execute ABPs/JBPs, identifying new categories, SKUs and growth opportunities.

Track key business metrics and drive timely corrective actions to deliver growth.

2. Key Account Management

Build and manage strong relationships with key stakeholders across Amazon, Flipkart, Blinkit, Zepto and other strategic digital accounts.

Act as the primary point of contact for commercial, operational and business discussions.

Conduct regular business reviews, performance reviews and planning meetings with account partners.

Understand account-specific priorities, customer behaviour and platform dynamics to develop relevant growth plans.

3. Marketplace Operations & Availability

Ensure 100% listing and catalogue hygiene across assigned platforms, including new product launches, content, pricing, images and product information.

Drive strong in-stock availability and order fulfilment, working towards agreed fill-rate/service-level targets.

Monitor inventory, open orders, cancellations, returns and other operational KPIs.

Work closely with supply chain and internal teams to improve forecast accuracy and inventory availability.

Identify and resolve issues affecting sales, visibility or customer experience.

4. Quick Commerce Management

Manage day-to-day business across Blinkit, Zepto, Swiggy Instamart and other quick-commerce platforms.

Drive assortment expansion, store availability, visibility and promotional execution.

Analyse dark-store/store-level availability and sales trends to identify growth opportunities.

Work with internal supply-chain teams and platform partners to minimise stock-outs and improve service levels.

5. Commercials & Negotiation

Lead discussions on Terms of Trade (TOT), margins, trade spends, promotional investments and commercial agreements.

Negotiate effectively with account partners while balancing revenue growth and account profitability.

Ensure agreed commercial terms are implemented accurately and consistently.

Identify opportunities to optimise trade investments and improve ROI on promotional spends.

6. Profitability & P&L Management

Drive profitable growth across assigned e-commerce accounts.

Track gross margins, trade spends, discounts, commissions, logistics costs and other account-level costs.

Identify cost optimisation opportunities across the e-commerce route-to-market.

7. New Product Launches & Portfolio Management

Drive successful new product introductions, assortment expansion and product launches across digital channels.

8. Receivables, Claims & Commercial Hygiene

Ensure collections are completed within agreed credit terms and timelines.

Track and resolve claims, deductions, credit notes and commercial discrepancies.

Coordinate with finance and account teams to ensure timely closure of outstanding issues.

Maintain strong commercial governance and account hygiene.

9. Cross-functional Collaboration

Work closely with Supply Chain, Demand Planning, Finance, Marketing, Brand, Customer Service and Operations teams.

Translate account requirements into actionable internal plans.

Drive timely resolution of operational and commercial issues.

Use data and insights to influence internal stakeholders and account partners.