Senior Manager, Future Skills Framework

RESPONSIBILITIES:

1. FSF Strategy, Leadership and Workforce Transformation

• To ensure the FSF remains the industry's trusted workforce transformation platform and continues to evolve in line with emerging workforce, skills and industry needs
• Develop and execute the strategic roadmap for the Future Skills Framework ecosystem, ensuring alignment with evolving workforce, talent and industry priorities.
• Lead the continuous evolution, refresh and enhancement of the FSF to ensure it remains the industry's reference architecture for future skills, workforce transition and talent development.
• Identify emerging workforce, technology and skills trends and translate insights into strategic recommendations, new initiatives and service enhancements.
• Drive implementation of the future-state FSF operating model and support the transition from project-based delivery to a sustainable service-based platform.

2. Governance, Risk Management and Strategic Oversight

• To establish strong governance, accountability and risk management practices that support sustainable delivery and stakeholder confidence across the FSF ecosystem.
• Establish and oversee governance frameworks, operating policies, performance measures and decision-making processes covering all FSF services and initiatives.
• Lead governance reviews and prepare strategic papers, updates and recommendations for AICB Council, Executive Committee, Bank Negara Malaysia and other governance bodies.
• Ensure robust risk management, compliance monitoring and quality assurance practices are implemented across all workstreams.
• Monitor portfolio performance and ensure agreed outcomes, timelines and deliverables are achieved.

3. Strategic Stakeholder Engagement and Industry Advocacy

• To secure industry commitment, strengthen stakeholder partnerships and position AICB as a trusted leader in workforce transformation and future skills development.
• Act as the primary strategic representative for FSF engagements with regulators, financial institutions, CEOs, CHROs, professional bodies and industry leaders.
• Develop and maintain strategic relationships that strengthen stakeholder commitment, industry collaboration and ecosystem participation.
• Drive industry-level discussions relating to workforce transformation, talent readiness, future skills requirements and sector priorities.
• Resolve strategic stakeholder issues and facilitate alignment among multiple parties with differing organisational interests and objectives.

4. Product and Service Portfolio Growth

• To drive adoption, value creation, innovation and long-term sustainability across all FSF services.
• Provide strategic oversight for FSF, FSF Xcel, FSF Aligned, Workforce Intelligence and Ecosystem Development initiatives to ensure alignment and mutual reinforcement.
• Identify opportunities for service innovation, market expansion and partnership development which strengthen the value proposition of the FSF ecosystem.
• Lead efforts to increase adoption rates and organisational maturity across participating FIs.
• Drive continuous improvement to enhance stakeholder value and long-term service sustainability.

5. Workforce Intelligence and Industry Insights

• To generate meaningful workforce intelligence that supports evidence-based decision-making, policy development and future workforce planning across the financial services sector.
• Provide strategic direction for industry surveys, workforce intelligence studies, benchmarking activities and research initiatives.
• Ensure workforce data and research findings are translated into meaningful insights and recommendations for stakeholders and policymakers.
• Oversee publication of industry reports, strategic briefs and workforce outlook papers that support evidence-based decision-making.
• Position AICB as a recognised thought leader in workforce development and future skills within the financial services sector.

6. Financial Sustainability and Commercial Performance

• To ensure sound resource management and sustainable growth of the FSF ecosystem.
• Develop and manage annual operating plans, budgets and resource allocation strategies to support FSF objectives.
• Monitor financial performance, revenue generation and expenditure against approved plans and sustainability targets.
• Evaluate commercial opportunities and business models that contribute towards long-term financial sustainability of the FSF ecosystem.
• Ensure efficient utilisation of resources while maintaining service quality and stakeholder satisfaction.

7. People Leadership and Organisational Capability Development

• To build a high-performing team with the capabilities, knowledge and leadership capacity required to achieve long-term FSF objectives.
• Lead, develop and coach the FSF team to achieve business objectives and build long-term organisational capability.
• Establish clear performance expectations, KPIs and development plans for all direct reports.
• Promote knowledge sharing, succession planning and capability transfer to reduce key-person dependency risks.
• Foster a culture of innovation, accountability, stakeholder focus and continuous improvement.

COMPETENCIES/SKILLS:

Functional Competencies

• Strategic planning and execution
• Workforce transformation and talent development
• Governance and policy management
• Financial management and budget oversight
• Risk management and compliance
• Stakeholder engagement and relationship management
• Programme and portfolio management
• Performance management and KPI monitoring

Leadership Competencies

• Strategic thinking and business acumen
• Influencing and negotiation skills
• Executive communication and presentation skills
• Decision-making and problem-solving
• Team leadership and talent development
• Collaboration and partnership building

EXPERIENCES:

• Minimum 10-15 years of relevant experience in financial services, professional services, education, talent development, workforce transformation or related sectors.
• At least 5 years in a senior management or leadership role.
• Experience managing industry-wide initiatives, transformation programmes or strategic portfolios.
• Experience engaging senior stakeholders including regulators, board members, CEOs and C-suite.
• Experience in budget management, governance oversight and organisational planning.
• Experience leading and developing high-performing teams.

QUALIFICATIONS:

• Bachelor's Degree in Business Administration, Human Resources, Finance, Economics, Education, Public Policy or related discipline.
• Master's Degree and/or professional qualification is an added advantage.