Senior Manager – Guest Experience

Job Summary

We are looking for an experienced Senior Manager - Guest Experience to lead hospitality responsibilities for a growing business or client assignment. The role is intended for an experienced professional who can independently own a significant business area, lead a team and work comfortably with senior stakeholders. The person will be expected to translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change. Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting. We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development. The role is based in Delhi NCR / Jaipur and requires 8-12 years of relevant experience.

Responsibilities

• Lead hospitality responsibilities for a growing business or client assignment.
• Independently own a significant business area, lead a team and work with senior stakeholders.
• Translate business objectives into practical plans.
• Review performance through clear metrics.
• Coach team members.
• Manage internal and external stakeholders and step in to resolve issues when priorities change.
• Role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting.
• Balance commercial goals with customer experience and team development.

Qualifications

• 8-12 years of relevant experience.
• Based in Delhi NCR / Jaipur.

Skills

• Event / hospitality operations
• client servicing
• vendor management
• budgeting
• team leadership