Senior Manager, Human Capital Development

Job Summary

Resorts World Sentosa is seeking an experienced learning and development professional to drive curriculum strategy and instructional design, delivering structured, end-to-end learning programmes. The role partners stakeholders to build workforce capabilities, enhance facilitation excellence, implement evaluation frameworks, and ensure learning effectiveness aligned with business transformation priorities in a dynamic environment.

Responsibilities:

Curriculum Strategy & Architecture

• Lead the design and development of structured, end-to-end learning curricula aligned to workforce transformation priorities and business capability needs
• Define curriculum pathways (foundation, intermediate, advanced) to support role-based and career-based development journeys
• Establish design standards, frameworks and governance for curriculum development across RWS Academy
• Work closely with internal stakeholders to conduct training needs analysis and develop in-house training content as part of RWS Academy’s knowledge management

Instructional Design

• Apply instructional design methodologies (e.g. adult learning principles, blended learning design) to develop high-impact learning solutions
• Design engaging, learner-centric content incorporating experiential, scenario-based, and applied learning approaches
• Translate business requirements into structured learning journeys with clear learning outcomes, assessments, and success metrics
• Drive the conversion of content into effective and engaging digital and blended learning formats

Facilitation & Delivery Excellence

• Serve as a lead facilitator for key programmes, delivering high-impact learning interventions
• Continuously refine facilitation techniques to enhance learner engagement, retention, and application
• Coach internal trainers on facilitation skills and adult learning techniques
• Oversee the capabilities building for internal trainers on facilitation skills, adult learning techniques and quality assurance of training programmes

Learning Effectiveness & Measurement

• Design evaluation frameworks to assess learning effectiveness, knowledge transfer, and on-the-job application
• Analyse feedback, assessment data, and business outcomes to continuously improve curriculum design and delivery
• Plan and manage pre-course, during course and post-course administration responsibilities to ensure smooth implementation and conduct of in-house and external training programmes
• Partner stakeholders to link learning outcomes to business performance indicators
• Manage and guide the team to develop and implement new workforce development initiatives/ interventions in support of workforce transformation
• Participate in Human Capital or cross functional improvement projects

Requirements:

• Bachelor’s Degree with minimum 6-8 years of relevant working experience
• Preferably candidates with WSQ Advanced Certificate in Learning and Performance (ACLP)
• Candidates with WSQ Diploma in Adult and Continuing Education (DACE)/ WSQ Diploma in Design and Development of Learning for Performance (DDDLP) will have an added advantage
• A collaborative team player with strong communication and presentation skills; creative, self-motivated, and able to work both independently and effectively within teams
• Possess strong planning, systems thinking, project management and process analytical capabilities
• Resourceful and adaptable, with the ability to thrive in a fast-paced, dynamic, and result-driven environment