Senior Manager, Human Resources

Job Summary

The Senior Manager, Human Resources is responsible for leading the full spectrum of Human Resources functions in Malaysia while supporting regional HR initiatives where required. This role serves as a strategic HR business partner to management and ensures HR practices align with business objectives, employment legislation, and company policies.

The incumbent will oversee talent acquisition, employee relations, performance management, compensation and benefits, payroll governance, organizational development, learning and development, compliance, and employee engagement while driving continuous improvement of HR processes.

Key Responsibilities

1. HR Business Partnering

• Partner with business leaders to provide strategic HR advice and solutions.
• Support workforce planning and organizational restructuring initiatives.
• Advise managers on employee relations, performance management, disciplinary matters, and employment legislation.
• Drive HR initiatives that support business growth and operational excellence.

2. Talent Acquisition

• Develop and execute recruitment strategies to attract quality talent.
• Oversee the end-to-end recruitment process from manpower requisition to onboarding.
• Build talent pipelines for critical positions.
• Partner with hiring managers to improve recruitment efficiency and candidate experience.
• Strengthen employer branding initiatives.

3. Performance Management

• Lead the company's Performance Management System (PMS).
• Guide managers in KPI setting, goal alignment, and performance reviews.
• Monitor performance review completion and calibration.
• Support performance improvement plans where required.

4. Organizational Development

• Drive organizational development initiatives that improve effectiveness and productivity.
• Support succession planning and talent development programs.
• Facilitate change management initiatives.
• Recommend improvements to organizational structures and workforce capability.

5. Learning & Development

• Identify organizational training needs.
• Develop annual learning and development plans.
• Coordinate internal and external training programs.
• Evaluate training effectiveness and ROI.

6. Compensation & Benefits

• Review compensation structures to ensure market competitiveness.
• Manage annual salary reviews, promotions, and bonus exercises.
• Oversee employee benefits administration.
• Support salary benchmarking exercises.

7. Payroll & HR Operations

• Ensure accurate and timely payroll processing.
• Oversee HR operations including employee lifecycle administration.
• Maintain employee records and HR documentation.
• Review and improve HR SOPs and processes.
• Ensure HR systems remain accurate and up to date.

8. Employee Relations

• Foster positive employee engagement and workplace culture.
• Handle employee grievances and disciplinary matters.
• Ensure compliance with company policies and employment laws.

9. Compliance & Governance

• Ensure compliance with Malaysian Employment Act and other relevant labour legislation.
• Maintain HR policies and employee handbook.
• Support internal and external audits.
• Ensure proper documentation and statutory compliance.

10. HR Reporting & Analytics

• Oversee on HR dashboards and Trackers
• Prepare monthly HR reports and dashboards.
• Analyse workforce metrics including turnover, recruitment, absenteeism, and headcount.
• Provide recommendations based on HR data and trends.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related discipline.

• Professional HR certification (e.g. MIHRM, IHRP, SHRM, CIPD) is an added advantage.

• Minimum 10 years of progressive HR experience.

• At least 5 years in a managerial or senior leadership role.

• Experience handling the full spectrum of Human Resources.

• Experience supporting multiple business units or regional operations is an advantage.

• As this role involves regular communication and coordination with our China-based counterparts, the ability to communicate effectively in both English and Mandarin, verbally and in writing, is important. These language requirements are necessary to support day-to-day collaboration, ensure clear communication and facilitate smooth coordination across teams.