Senior Manager Information Technology

JOB SUMMARY :

• Responsible for leading, planning, developing, designing and managing all IT systems, related applications, hardware and software as well as network and server infrastructures to ensure corporate ICT security and effective operation within the organization.

• Reponsible in ensuring the smooth running of day to day operation support for the Centre. Including contributes to strategizing, driving innovation, coordinating IT initiatives, and ensuring alignment with business objectives. Plan, coordinate and implement ICT-related project by identifying and recommending cost-effective technology solutions relating to all aspects of the organization.

• Responsible in ensuring the system security measures are in place.

• Responsible in setting goals and objectives for the department working towards accomplishing the Centre vision and mission.

• Responsible in formulating strategies to improve effectiveness and efficiency work processes and work output quality within available resources.  Review policies, procedures ad workflows to tighten internal controls.

DUTIES & RESPONSIBILITIES

Principal Accountability

• Analyse the business requirements of all departments to determine their technology needs.
• Planning projects and budgetary, organizing and negotiating the allocation of resources for successful project delivery.
• Formulate, manage and control all technical documentation of the company like Operations Manual, Network documentation, System documentation, PC related documentation, Security/ Backup related documentation.
• Identifying and recommending efficient and cost effective technological solutions. Inspect the use of technology solutuion to ensure the functionality and efficiency.
• Oversee provision of end-user services, including help desk, application, change request and technical support services.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems.
• Work with stakeholders to define business and systems requirements for new or enhancement implementations.
• Plan preventive maintenance for application and infrastructure with recommended planned downtime for improvement of systems performances.
• Maintain system security and privacy of the information systems communication lines and equipment.
• Develop, review and verify all back-up and disaster recovery procedures and plans.
• Manage the day-to-day operations of an IT team, inclusive of administrative staff oversight,  team goal setting,  performance reviews,  staff augmentation,  performance improvement and planning/directing all activities of the individuals in their charge.
• Recognizes and identifies potential areas where existing policies and procedures require change, or where  new ones need to be developed, especially regarding future business expansion.
• Formulating and coordinating the Code White process.

Ensure productivity through cost-effective management initiatives

• Determine and establish staff requirement to achieve given targets and objectives
• Manage the workload distribution fairly among the team.
• Work with Human Resource to establish policies for recruitment, approve suitable candidates, assist and arrange termination of personnel when necessary.
• Responsible for the management of human resources of the department with respect to recruitment, approved suitable candidates and duty roster for oncall. Performance evaluation and the assignment of duties of the team.
• Moderate and evaluate staff work performance. Assist in counselling staff to maximise job satisfaction, performance improvement, career development and progression.
• Assist to develop comprehensive orientation program for all newly appointed staff, functional and behavioral skills program nd formulate opportunites for staff to develop, maintain and improve special skills.
• Develop and sustain staff retention and productivity.

Promote good relationship to maintain a harmonial working environment

• Ensure staff grievances are addressed timely
• Maintain harmonious relationship with internal stakeholders, provide clarity and direction to manage ethical dilemmas in day to day operations.

Coaching and Training

·         Work with HR to establish staff training needs.

·         Coach and conduct training for staff and help staff learn new skills.

·         Conduct regular reviews and feedback to keep an eye on staff progress.

Others

·         Manage the department budget.

·         Prepare daily and monthly report for Management review.

·         Set and achieve KPIs for staff and department.

·         Conduct regular department meeting with staff.

·         Perform other related task as assigned by Superior.