Senior Manager - Information Technology

Department

IT

No. of position

1

Experience

5-10 years

Job Location

Vashi Mumbai

Role Overview

To manage business applications, backend processes, databases, APIs, and automation activities, ensuring smooth operations, timely issue resolution, and continuous improvement of IT systems.

Key Responsibilities

Key Responsibilities

• Application Management: Manage application support, upgrades, enhancements, and issue resolution for LD applications and related business systems.

• Business Requirements: Understand business requirements and coordinate the development and enhancement of dashboards, reports, and applications.

• Database Management: Oversee SQL queries, stored procedures, bulk data processing, database modifications, and data accuracy.

• Automation & RPA: Identify manual processes for automation and coordinate implementation to improve efficiency and reduce errors.

• API & Integration: Manage API-related issues, middleware processes, and integrations between applications and databases.

• Operational Support: Ensure smooth functioning of critical processes, including RMS BOD files, payment gateway, partner console, KYC, and client-related activities.

• Vendor Management: Coordinate with application providers, vendors, and internal teams for issue resolution and timely delivery of enhancements.

• Reporting & Dashboards: Manage business dashboards, client reports, data extracts, and management reporting requirements.

• Change Management: Coordinate application upgrades, year-end changes, testing, implementation, and post-implementation validation.

• Team & Stakeholder Management: Coordinate with business users, IT teams, and vendors to ensure timely delivery and effective support.

Qualifications

Required Skills

• Good understanding of application management and IT operations.

• Working knowledge of SQL, databases, APIs, and automation.

• Strong problem-solving and analytical skills.

• Good communication and stakeholder management skills.

• Ability to manage multiple tasks, vendors, and business requirements.

Key Expectations

• Ensure smooth and reliable application operations.

• Resolve issues within agreed timelines.

• Deliver enhancements and automation initiatives on time.

• Maintain data accuracy and operational efficiency.

• Improve processes and minimize manual work.