Senior Manager Information Technology Infrastructure

Key Responsibilities

• Lead the enterprise Command Center and develop centralized operational dashboards.

• Design, implement, and maintain robust IT network architecture, redundancy, and SLA management.

• Establish effective incident management procedures, monitoring systems, and automation.

• Ensure IT security, data protection, and compliance with applicable regulations, including Indonesia’s Personal Data Protection Law (UU PDP).

• Lead IT infrastructure operations, team management, workload allocation, and service delivery.

• Manage enterprise networks, servers, data centers, cloud and hybrid infrastructure, and connectivity.

• Oversee IT asset lifecycle management, inventory reconciliation, and asset governance.

• Manage enterprise email systems, endpoint security, Active Directory, SSO, MFA, and office IT equipment.

• Coordinate with General Affairs on IT power management, backup power, and infrastructure reliability.

• Establish IT standards, network documentation, security architecture, and operational best practices.

Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Network Engineering, Cybersecurity, or a related field.

• Minimum 10 years of relevant experience in IT infrastructure, network engineering, network administration, cybersecurity, system administration, desktop support, or IT asset management.

• Proven experience in leading and managing IT teams.

• Strong hands-on knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VLAN, routing, switching, NAT, VPN, Wi-Fi, firewalls, and enterprise network infrastructure.

• Experience with enterprise networking equipment such as Juniper, MikroTik, Fortinet, or equivalent.

• Solid understanding of cybersecurity frameworks, ISO 27001, endpoint security, SSO, and MFA.

• Experience in network performance monitoring, availability management, bandwidth optimization, latency monitoring, and SLA compliance.

• Knowledge of cloud networking, hybrid infrastructure, private connectivity, virtual networks, security groups, and cloud firewalls.

• Familiarity with Indonesian data protection regulations, particularly UU PDP.

• Strong troubleshooting, analytical, communication, and stakeholder management skills.

• Fluent in Bahasa Indonesia and English, both written and spoken. Chinese language proficiency is an advantage.

• Professional certifications or training in networking, cybersecurity, or IT service management are preferred.