Senior Manager - IT

SM1 - IT

Location: Bangalore (HQ)

Department: IT TechOps

Experience Required: 58 Years

Role Overview:

Join Zepto’s IT TechOps team as a Senior Manager 1 - responsible for building, securing, and scaling the organization’s identity, collaboration, cloud access, and endpoint ecosystem as a unified platform.

This role owns the end-to-end employee technology lifecycle — from secure identity provisioning and access governance to device management, automation, compliance enforcement, and user experience optimization. You will design and operate a tightly integrated framework that combines Google ecosystem administration, collaboration tools, cloud IAM, endpoint management, and automation to deliver a seamless, secure, and scalable digital workplace.

You will collaborate closely with HR Ops, Finance Ops, InfoSec, Network, ITAM, Procurement, and Engineering teams to ensure secure onboarding and offboarding, policy-driven access controls, standardized device configurations, and automation-led operational efficiency.

Key Responsibilities:

• Own and scale the complete employee lifecycle across identity, access, and device provisioning, ensuring secure, policy-driven onboarding, role transitions, and offboarding.

• Lead administration and governance of Google Workspace, including user lifecycle management, group policies, SSO, MFA, conditional access, and security configurations.

• Manage and optimize automation using GAM, Directory APIs, and scripting frameworks to eliminate manual processes and drive operational efficiency.

• Oversee identity governance and access controls within Google Cloud Platform (GCP) and enterprise SaaS ecosystems.

• Administer and secure enterprise collaboration platforms including Slack Enterprise, ensuring compliance and appropriate access governance.

• Design and enforce standardized endpoint configurations across Windows, macOS, Linux, mobile devices (iOS/Android), and enterprise handheld devices (HHDs).

• Lead and optimize MDM/UEM platforms such as ManageEngine Endpoint Central, Microsoft Intune, or Jamf to ensure enrollment coverage, compliance monitoring, patch management, and device hardening.

• Integrate identity posture with device compliance to support Zero Trust security principles.

• Develop automation workflows using Python, PowerShell, Bash, or Google Apps Script to streamline provisioning, access management, software deployment, and compliance checks.

• Drive vulnerability remediation, endpoint security alignment, and proactive monitoring in partnership with InfoSec.

• Optimize SaaS licensing, access utilization, and asset lifecycle governance.

• Define SLAs, KPIs, and operational dashboards while leading and mentoring a high-performing engineering team.

• Support enterprise-wide initiatives such as domain migrations, large-scale MDM rollouts, identity consolidation, and compliance audits.

• Continuously evaluate emerging technologies to enhance scalability, security posture, and user experience.

Experience & Qualifications:

5–8 years of experience in enterprise IT engineering, with strong exposure to identity management, cloud platforms, and endpoint ecosystems.

Deep hands-on expertise in:

Google Workspace administration and automation

GAM and Directory APIs

XDR/MDR

GCP IAM

Slack Enterprise governance

Endpoint management platforms (ManageEngine, Intune, Jamf, or similar)

Strong automation and scripting capabilities (Python, PowerShell, Bash, Google Apps Script).

Solid understanding of SSO, MFA, federation, conditional access, PIM/PAM, and Zero Trust frameworks.

Experience integrating identity platforms with HRMS, ITSM, and other enterprise systems.

Strong knowledge of endpoint security tools and patch/configuration management at scale.

Proven experience managing large-scale environments (3000+ users preferred).

Demonstrated leadership ability with strong stakeholder management and cross-functional collaboration skills.

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