Senior Manager IT

RESPONSIBILITIES

IT Infrastructure Management

• Leadership: Design, build, and scale secure cloud, server, and storage infrastructure for high availability and disaster recovery.
• Network: Manage data centres and networks, ensuring seamless integration between SAP systems and IT infrastructure.
• Security & Compliance: Enforce cybersecurity policies, monitor vulnerabilities, and conduct cost and performance audits.
• Plant Operations: Oversee factory IT including virtual servers, Wi-Fi, Active Directory, backups, and endpoint workstations.
• Maintenance: Coordinate lifecycle upgrades, patching, system documentation, and escalate complex incidents to central L3 teams.

Automation Management

• OT Support: Provide first-level troubleshooting for PLC, SCADA, HMI, and MES systems during production outages.
• Coordination: Function as the primary liaison between Automation Engineering, Plant IT, Corporate IT, and OEM vendors.
• System Safety: Maintain configuration backups for automation programs, monitor OT network health, and assist in commissioning new lines.
• Lifecycle: Support modernization initiatives, system migrations, and automation software upgrades.

Vendor & Stakeholder Management:

• SLA Performance: Manage relationships with external service providers and third-party IT/automation vendors to ensure service delivery.

Reporting & Documentation:

• Executive Updates: Brief senior leadership regularly on SAP performance and infrastructure project status.
• Architecture Logs: Maintain updated network diagrams, system configurations, and disaster recovery blueprints.

DESIRED SKILLS

• Strong experience in IT infrastructure & Automation management.
• Experience of working in pharma company with deep understanding of pharma manufacturing processes and regulatory compliance to ensure smooth functioning of systems and timely troubleshooting
• Strong experience in managing virtual infrastructure, enterprise storage, active Directory, and endpoint workstations.
• Deploying and securing data centers, internal networks, plant Wi-Fi, and firewalls.
• Strategic and analytical thinking with strong problem-solving ability.
• Leadership, team-management, and stakeholder-management experience in complex implementation programs.
• Ability to work under pressure and manage multiple priorities in a challenging environment.