Senior Manager - IT

Role Summary:

The Senior Manager IT will be responsible for the end-to-end management of IT operations, infrastructure, digital platforms and technology services at GIFT IFI. The role involves ensuring reliable and secure IT operations, managing IT assets and vendors, supporting faculty, students and staff, and implementing technology solutions aligned with the Institute's academic and institutional requirements. The individual will also support FinTech technology initiatives, sandbox development and industry-relevant technology adoption.

Key Responsibilities:

IT Operations & Infrastructure: Manage day-to-day IT operations, helpdesk, hardware, software, networks, classroom technology, IT assets, licenses, subscriptions, procurement, maintenance and lifecycle management.

Digital Platforms: Manage and coordinate the technical operations of the website/CMS, Admission Portal, Meritto, Google Workspace, Meta Business Suite, Google Ads and other institutional platforms; coordinate with vendors/developers for issues, integrations and enhancements.

Website & Admissions: Manage website change workflows and documentation; provide technical support for admission, payment, API, integration and workflow-related issues and ensure timely escalation and resolution.

Faculty & Academic Support: Understand and fulfil technology requirements of faculty and academic programmes; ensure classroom readiness and support software, APIs, databases, cloud platforms and other teaching/research technologies.

FinTech & Sandbox: Identify relevant FinTech technologies and develop/coordinate practical sandbox environments and use cases involving APIs, cloud computing, databases, payments, investments and financial technology platforms.

Technology Evaluation & Projects: Evaluate new technologies, conduct pilots/POCs, implement suitable solutions and manage IT projects from requirement gathering to implementation and closure.

Governance & Security: Develop IT SOPs, documentation, asset and access records; support cybersecurity, data protection, access management, incident management and business continuity.

Proactive IT Management: Identify technology gaps, risks and automation opportunities; develop preventive solutions and maintain an IT roadmap aligned with institutional requirements.

Stakeholder & Vendor Management: Coordinate effectively with GIFTCL, vendors, faculty, management and other stakeholders, ensuring clear communication, documentation, follow-up and timely closure of deliverables.

Desirable:

• Knowledge of FinTech technologies and products, particularly payments and investments.
  • Knowledge of cloud computing, databases, APIs and sandbox environments.
  • Experience with Google Workspace, CRM/admission and digital marketing platforms.
  • Understanding of cybersecurity, access management and IT governance.
  • Experience in an academic, FinTech or technology-driven environment.

Core Competencies:

• Ownership & Accountability • Problem Solving • Technical Aptitude • Planning & Prioritization • Execution & Follow-through • Stakeholder & Vendor Management • Documentation & Process Discipline • Proactive Approach • Communication • Continuous Improvement • Ability to Work Independently

Qualification & Experience:

• Bachelor's degree in IT, Computer Science, Engineering or a related discipline.
  • 10-14 years of relevant experience in IT system management, IT operations, infrastructure or technology management.
  • Experience in IT project management, vendor management, software/license management and technology implementation.