Senior Manager, IT Engineering

Job Summary

The Technology Lead, Power Platform Microsoft 365 Productivity Solutions is accountable for the strategy, architecture, governance, adoptionand operational excellence of enterprise productivity platforms. The role owns Power Platform as the primary workstream, including Microsoft Copilot, Power Apps, Power Automate, Dataverse and Copilot Studio, while providing technical leadership and operational oversight for the secondary Microsoft 365 workstream comprising Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams. The position combines hands-on technology leadership with people management, stakeholder partnership, serviceownershipand measurable business-value delivery.

Function

Digital Workplace Solutions

Role family

M365 Productivity / Enterprise Collaboration / Low-Code and AI Enablement

Location

Bengaluru, Karnataka, India

Reporting line

Director, Digital Workplace Solutions

Employment type

Full-time

Responsibilities Power Platform and Copilot Service Ownership (Primary)

• Own the enterprise roadmap, target architecture, operating model and service lifecycle for Power Platform and Microsoft Copilot capabilities.
• Define andmaintainarchitecture standards, environment strategy, platform guardrails, ownershipmodelsand governance controls.
• Lead Power Platform CentreofExcellence maturity, including DLP policies, connector controls, Dataverse capacity, Managed Environments, platformhygieneand inventory oversight.
• Govern application, flow, agent and automation lifecycles from demand intake and design assurance through release, adoption,supportand retirement.
• Establish enterprise application lifecycle management practices, including solution packaging, version control, pipelines, releasecontrolsand rollback readiness.
• Lead controlled Copilot and Copilot Studio enablement through use-case intake, technical fitment, proof-of-concept validation, production-readiness review, agent lifecyclemanagementand responsible AI guardrails.
• Promote citizen-developer enablement through standards, reusable components, templates, learning pathways, office hours and a governed maker community.
• Drive automation opportunities to improve employee productivity, reduce manualeffortand create measurable business value.
• Review and approve solution designs, architecture decisions, integrationpatternsand production releases.
• Monitor adoption, usage, AI credit consumption, capacity,licensingand costoptimisation, and provide chargeback orshow backinputs where applicable.

Microsoft 365 Platform Leadership (Secondary)

• Provide technical leadership and service ownership oversight for Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams.
• GuideL2 and L3 support teams on complex incidents, recurring problems, serviceimprovementsand cross-workload dependencies.
• Define standards for communication, collaboration, content management, sharing, lifecycle management and operational support.
• Ensure platform capabilities align with business, security, compliance, reliability and user-experience requirements.
• Track Microsoft roadmap changes, Message Centre updates, service health, feature retirements and sunset announcements, and coordinate readiness and mitigation actions.
• Support migrations, tenant consolidations,integrationsand business-transformation initiatives whererequired.
• Drive automation of administration, provisioning, reporting and operational controls using Power Platform, PowerShell, MicrosoftGraphand approved APIs.

People Management and Team Leadership

• Lead,coachand develop a high-performing team of platform engineers, administrators,developersand specialists.
• Translate the Digital Workplace roadmap into clear team priorities, role expectations,objectives,deliveryaccountabilityand measurable outcomes.
• Conduct regular one-to-one discussions, providetimelyfeedbackandmaintainindividual development andcareer-growthplans.
• Build capability through skills assessment, targeted learning, certifications, cross-training, knowledgesharingand succession planning.
• Support recruitment,onboardingand role allocation, ensuring the right balance of architecture, engineering, governance,operationsandbusiness-engagementskills.
• Manage team capacity, demand allocation, dependencies, deliveryrisksand operational workload; remove blockers and escalate decisions whererequired.
• Foster a culture of accountability, inclusion, customer focus,innovationand continuous improvement.
• Represent the team in leadership forums and communicate achievements, risks, resource needs, roadmapprogressand business value.

Governance, Risk and Operational Excellence

• Own platform KPIs, service levels, service-health measures, risk registers, supportreadinessand continual-improvement plans.
• Lead major-incident reviews, problemmanagementand corrective-action tracking for the owned workstreams.
• Ensure governance controls, technical standards, operating procedures,runbooksand knowledge assets are current and consistently followed.
• Partner with Enterprise Architecture, Security, Compliance, Privacy and Legal stakeholders to assess solution risk and align platform controls.
• Maintain operational dashboards and provide concise executive reporting covering adoption, reliability, risk,costand valuerealisation.

Stakeholder, Partner and Vendor Management

• Act as a trusted adviser to business leaders, product owners, serviceownersand technology stakeholders.
• Translate business outcomes into platform roadmaps,prioritisedusecasesand fit-for-purpose technical solutions.
• Manage relationships with Microsoft, strategicvendorsand delivery partners, including delivery quality, technicalalignmentandissueescalation.
• Communicate technical trade-offs, decisions, risks,dependenciesand recommendations in clear executive-ready language.

Mergers Acquisitions Support

Provide architectural leadership for:

• MA technology due diligence
• Tenant assessments
• Integration planning
• Tenant-to-tenant migrations
• Collaboration platform consolidation
• Identity alignment
• Governance harmonization
• Data migration strategies
• Carve-outs and divestitures

Platform Integration Automation

• Define enterprise integration architectures.
• Design solutions leveraging:
  • Microsoft Graph
  • REST APIs
  • Power Platform Connectors
  • Azure Services
  • Enterprise Applications
• Establish reusable integration patterns and standards.
• Govern authentication, security, and data access requirements.