Senior Manager, Logistics

Purpose of Job The Senior Manager, Logistics is a key operational leader within the Logistics Operations team, accountable for the end-to-end performance of warehouse operations. The role owns daily execution, enforces operational strategy and standards, drives process improvement across warehouse inbound, picking & pack, inventory management, outbound, and returns, and leads the initiatives: automation, capacity planning, and new programs that move the operation forward. This leader partners closely with tech, operations, and cross-functional teams, and develops a high-accountability culture among fulfillment supervisors and staff.

Job Description

• Execute and enforce operational strategy: translate fulfillment strategy into enforced policies, standard work, and performance standards across all fulfillment activities.
• Own daily fulfillment operations: lead end-to-end warehouse fulfillment so that orders are processed accurately, efficiently, and on time, holding the operation to clear performance standards every shift.
• Maintain inventory accuracy: monitor day-to-day inventory operations including inbound, put-away movement for each warehouse; ensure regular cycle counts and physical counts are conducted per procedures; investigate and resolve discrepancies; develop and enforce inventory control procedures.
• Drive process improvement: lead measurable improvements in picking, packing, inventory management, and shipping workflows to increase throughput, raise quality and customer experience, and reduce overall cost per order.
• Build performance monitoring systems: establish and maintain KPI tracking for order accuracy, on-time shipment, inventory accuracy, and labor productivity, and use the data to direct daily decisions and improvement priorities.
• Optimize technologies and automation: partner with tech and operations to implement, configure, and continuously improve the warehouse systems and warehouse automation solutions.
• Lead fulfillment initiatives: own key projects including automation upgrades, capacity planning, and new fulfillment programs from business case through execution and post-launch performance.
• Manage labor planning and staffing: build labor and staffing strategies that support seasonal peaks and business growth while protecting productivity and cost targets.
• Ensure safety and compliance: maintain full compliance with safety, regulatory, and company policies throughout the warehouse environment, and make safety a non-negotiable operating standard.
• Develop the team: provide leadership, mentorship, and development to fulfillment supervisors and staff, building a culture of accountability, safety, and continuous improvement.
• Collaborate cross-functionally: work across operations, business, tech, transportation, and customer service to keep fulfillment aligned with the broader supply chain and customer commitments.

Required Job Requirements

• 7+ years of progressive experience in warehouse fulfillment operations, inventory control, including at least 3 years in a leadership role.
• Proven track record leading high-volume warehouse fulfillment in e-commerce, retail, or consumer goods.
• Strong expertise in fulfillment center operations, process optimization, and KPI-based performance management.
• Solid working knowledge of WMS, inventory control, labor management, and warehouse automation technologies.
• Demonstrated leadership, communication, and cross-functional collaboration skills.
• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field or equivalent operational experience.

Preferred

• Master's degree in a related Field.
• Hands-on experience leading WMS implementations or warehouse automation deployments.
• Experience scaling fulfillment operations through high-growth or rapidly shifting business priorities.
• Strength in data analytics; proficiency with Microsoft Office (Excel, PowerPoint, Outlook) and operational reporting tools.
• Good understanding of current technology trend within material handling, logistics and ecommerce order fulfillment industry.

Leadership & Core Competencies

• Operates with urgency and sound judgment in a fast-paced, high-volume environment with shifting priorities.
• Leads through clear standards and accountability rather than firefighting; gets the floor to own its own metrics.
• Makes decisions from data and is comfortable building the measurement when it does not yet exist.
• Builds trust across a matrixed organization — operations, IT, inventory, and transportation.
• Develops people; grows supervisors into stronger operators and builds bench strength.
• Treats safety and compliance as non-negotiable foundations of how the operation runs.

Essential Mental & Physical Function Mental Functions: Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department. This position performs a variety of routine duties within established policies and procedures or by referral to supervisor's guidelines.

Physical Functions: Sitting required 90% of the time. Walking and standing required 5% of the time respectively. No heavy lifting required. Constant keyboarding and telephone usage.

Supervisor Responsibilities Yes

Language Skills Must be able to speak, read, write and comprehend English.

Work Environment Standard office working environment

Travel Requirements N/A