Senior Manager of Customer Solution Engineering

• This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team
• You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects
• Partner directly with a Regional Vice President of Sales, and act as their technical counterpart
• Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals
• Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
• Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer base
• Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
• Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through
• Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy
• Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team
• Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture
• Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development
• Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth and long-term customer partnerships

Benefits

• Company equity
• Retirement programs
• Medical, dental and vision insurance
• Paid holidays and “wellness” days and company wide winter break
• Generous, flexible time off
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing- Compelling leader who can effectively develop trust to supportively coach and drive team motivation
• Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
• Proven experience managing a large, diversified customer portfolio
• Experience in billing, revenue recognition and the order to cash (OTC) space
• Solid understanding of SaaS software and recurring revenue business models
• Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments