Senior Manager of Operations Program Strategy

Who you are

• 6-8+ years of experience in operations, program management, strategy, or a related function within a high-growth, complex, or distributed operating environment
• Leading complex, cross-functional programs end-to-end, creating structure from ambiguity and establishing clear owners, milestones, dependencies, and accountability
• Building scalable operating processes, standards, and governance that create consistency without slowing down the business
• Influencing across functions and levels of an organization through exceptional communication, sound judgment, high EQ, and the ability to drive alignment without direct authority
• Managing multiple strategic priorities simultaneously with exceptional organization, attention to detail, and follow-through

What the job involves

• The Senior Manager, Operations Program Strategy will build and lead the operating system that enables CLEAR’s field organization and Aviation leadership team to execute consistently and scale effectively
• You’ll own the standards, program governance, strategic planning, initiatives organization, and change management that connect Central Operations with the field—ensuring programs are ready before launch, priorities stay aligned, and change lands successfully across all Aviation program
• Drive Central Operations strategic planning and rhythms of business, including OKRs, program management, Monthly Business Reviews, annual planning and budgeting, and cross-functional strategic initiatives
• Build and lead CLEAR’s Operations change management and field communications framework, ensuring changes are thoughtfully planned, clearly communicated, appropriately sequenced, and consistently executed across a distributed field organization and leadership team
• Define and maintain CLEAR’s field operating standards, including SOPs, role expectations, quality assurance frameworks, and accountability measures across the field organization
• Lead program governance for Operations, establishing clear stage gates, readiness criteria, launch requirements, feedback loops, and field intake processes that enable successful execution of new programs and initiatives
• Serve as the integration point across Aviation programs, aligning cross-functional stakeholders and sequencing field-facing priorities to create a consistent operating experience and minimize competing demands on field teams
• How you'll measure success:
• Field adherence to operating standards and quality assurance measures
• Program readiness and successful execution of field launches against defined milestones
• On-time delivery and progress against Operations OKRs and strategic initiatives
• Adoption and execution of operational changes across CLEAR locations