Senior Manager of Solution Engineering (DocV)

• DocV Solution Engineering is part of the Product Engineering organization and plays a critical role in accelerating customer adoption, enabling the field, and improving system reliability
• We are seeking a Senior Manager to lead the DocV Solution Engineering team and partner closely with Customer Success, Commercial, Product, and Engineering teams
• This role focuses on short-term, high-impact technical work that enables revenue, accelerates rollout of new DocV features, and improves platform stability—while core backend and frontend teams remain focused on long-term product roadmap delivery
• Build and lead a Solution Engineering team embedded within Product Engineering
• Partner closely with Customer Success and Commercial teams to unblock implementations and accelerate customer outcomes
• Deliver short-term technical initiatives that enable field teams and support active customer engagements
• Collaborate directly with customers on complex DocV integrations and deployment challenges
• Develop targeted features, prototypes, and integrations that accelerate adoption of new DocV capabilities
• Identify and address integration-related technical debt to improve reliability, stability, and operational robustness
• Establish a strong feedback loop between customers, Customer Success, Product, and Engineering teams
• Collaborate with Backend and Frontend teams to transition validated solutions into the core product roadmap where appropriate
• Anticipate recurring customer and field needs and drive scalable, repeatable solutions

Benefits

• Health: Comprehensive medical coverage, including vision, dental, and FSA
• Parental Leave: Generous leave allowance for
  parents-to-be
• 401k: Pre-tax savings for retirement
• Life Insurance: Protect your family in
  case of emergency
• PTO: Take as much time as you need,
  when you need it
• 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
• WFH Allowance: Generous reimbursement program to maximize your WFH setup
• Deskpass: Work in an office environment whenever you feel the need
• Mental Health Provider: Connect with clinicians when you need it
• Learning & Development: Self-education allowance & free career coaching
• Employee Assistance Program “EAP”: Lifestyle resources available as well as additional mental health resources
• Fertility Provider: Family planning solutions for those interested
• Personal Legal Support: Significant discounts with RocketLawyer- Strong communication skills and experience working across technical and non-technical stakeholders
• Ability to deliver production-quality solutions in fast-paced, ambiguous environments
• Strong understanding of APIs, SDKs, and enterprise integration patterns
• At least 3 years of experience leading customer-facing or hybrid engineering teams
• 8+ years of engineering, solutions engineering, or technical consulting experience