Senior Manager, Operational Risk & Controls

EaseBridge is a shared services company based in Kuala Lumpur, Malaysia, dedicated to supporting fast-growing businesses by providing streamlined and reliable back-office services. As part of our recruitment support function, we are currently hiring for one of our startup clients for the following position:

Position: Senior Manager, Operational Risk & Controls

Role Summary

We are looking for a hands-on Senior Manager, Operational Risk, 2LOD & Cash Operations Controls to lead transaction monitoring, cash operations risk oversight, reconciliations, and broader operational risk activities across the organisation.

This role will manage a small team and work closely with stakeholders across Finance, Operations, Customer Service, HR, and Technology Support to strengthen controls, improve governance, and provide effective 2LOD oversight and challenge. The role is rooted in the original JD’s focus on transaction monitoring, cash operations, reconciliations, key controls, process walkthroughs, and team leadership

Key Responsibilities

• Lead 2LOD risk oversight and challenge across key operational and support functions
• Oversee transaction monitoring, including review, escalation, and follow-up of unusual or high-risk transactions
• Manage risks relating to cash operations, fund movements, settlements, and daily reconciliations
• Lead CSA / RCSA / risk register activities and ensure risk documentation remains current and meaningful
• Oversee key controls monitoring and drive follow-up on control gaps, missed controls, and remediation actions
• Conduct process walkthroughs and control reviews to identify weaknesses and recommend practical improvements
• Lead, coach, and develop a team of 3 to 5 staff
• Prepare clear management reporting on operational risk issues, control gaps, reconciliation exposures, and remediation progress

Requirements

• Degree in Accounting, Finance, Business, Risk Management, or a related field
• 8 to 12 years of relevant experience in operational risk, 2LOD, internal controls, transaction monitoring, cash management, cash operations, reconciliations, audit, or process review
• Strong and practical experience in cash operations / cash management / fund flow / settlement / reconciliation controls is a must-have
• Proven experience in 2LOD oversight / challenge, control reviews, and risk assessment work
• Experience leading or supporting CSA / RCSA / risk register activities
• Proven team leadership experience
• Strong analytical, reporting, and stakeholder management skills
• Able to communicate effectively in English and Mandarin, both written and spoken
• May be required to travel to client office twice a year.

Nice to Have

• Experience working in financial services, fintech, payments, banking, remittance, or other high-transaction environments
• Experience working across functions such as Finance, HR, Operations, Customer Service, or Technology Support
• Certification in ACCA or CPA is a bonus point.
• Familiarity with governance reporting, issue tracking, and control documentation