Senior Manager - Operations

Contact-8756570851

• Lead and oversee day-to-day hospital operations to ensure smooth and efficient functioning.
• Monitor operational performance across all clinical and non-clinical departments.
• Ensure compliance with hospital policies, SOPs, quality standards, and regulatory requirements.
• Coordinate with HODs and departmental teams to resolve operational issues effectively.
• Monitor patient flow, service delivery, turnaround time, and overall patient experience.
• Identify operational gaps and implement corrective and preventive actions.
• Drive initiatives for improving operational efficiency, productivity, and cost optimization.
• Ensure effective coordination between Clinical, Nursing, Administration, Billing, and Support Services.
• Monitor manpower utilization, duty deployment, and departmental staffing requirements.
• Review MIS, operational reports, KPIs, and performance dashboards for management review.
• Handle patient grievances and ensure timely resolution in coordination with concerned departments.
• Ensure readiness for internal audits, quality assessments, and accreditation requirements.
• Develop and implement process improvements to enhance service quality and efficiency.
• Support management in planning, budgeting, new initiatives, and operational strategies.
• Ensure a culture of accountability, teamwork, patient-centricity, and continuous improvement.

Pay: ₹600,000.00 - ₹900,000.00 per year

Work Location: In person