Senior Manager - Operations Integration

The Senior Manager – Operations Integration supports the integration of RBL Operations into Group Operations by coordinating assigned operational workstreams, maintaining detailed execution plans, tracking milestones, dependencies and actions, and working closely with RBL Operations counterparts and ENBD Operations teams to progress agreed integration activities. 

The role supports process and service alignment, operational migration readiness, capacity and workforce inputs, controls coordination, productivity initiatives, service continuity and post-migration stabilization, while ensuring risks, issues and decisions are highlighted and escalated through the appropriate governance forums.

Roles & Responsibilities

• Maintain workstream plans and timelines
• Assess current and target operating states
• Track TOM implementation actions
• Identify dependencies and transition priorities
• Prepare operations inputs for review
• Map product servicing processes and backlogs
• Review pricing and benchmarking inputs
• Track in-flight servicing requirements
• Identify overlaps and rationalization areas
• Support service and efficiency improvements
• Assess activities for centralization opportunities
• Support consolidation of operations activities
• Standardize procedures and service routines
• Map ownership, capacity, and handoffs
• Coordinate activity migration plans
• Track productivity and service benefits
• governance meetings and follow-ups
• Coordinate stakeholder alignment, requirements and decisions
• Prepare dashboards and status report
• Track milestones, actions, and benefits
• Escalate issues and delivery blockers
• Coordinate delivery of approved initiative
• Identify gaps and improvement opportunities
• Improve STP, handoffs, and productivity
• Review processes for efficiency and quality
• Align priorities through governance channels
• Escalate blockers and readiness issues
• Identify dependencies and readiness gaps
• Maintain readiness and dependency trackers
• Document procedures and transition playbooks
• Coordinate readiness with operations teams
• Track cutover and stabilization actions

Experience & Skills:

• Bachelor’s degree in Business Administration, Operations Management, Banking, Finance, Commerce, or related discipline
• MBA (preferred)
• PMP / PRINCE2
• Operations excellence / Lean Certification (Preferred)
• Lean Six Sigma
• 8+ years of experience with 4+ years in Banking or Financial Services and experience supporting operational transformation, integration, or process improvement initiatives
• Experience in merger integration or operational transition activities preferred
• Prior experience in operations, service delivery, project coordination, or process improvement preferred
• Retail banking operations, customer servicing, branch and back-office processes, cards and payments operations, process mapping, operational readiness, dependency management, MIS reporting, Excel, and MS Office
• Must possess strong analytical and numerical skills, operational planning, stakeholder coordination, service performance tracking, executive reporting, issue resolution, and process improvement capability

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