Senior Manager, Partner Program

Reports To: Vice President - Product & Channel Management

About NWS

NWS (Network Wireless Solutions) is a digital infrastructure and technology enabler serving the rapidly evolving telecommunications ecosystem. We deliver high-performance materials, digital solutions, and partner services that empower network operators, contractors, and integrators to build the infrastructure powering the digital economy.

As NWS modernizes its Webstore, Channel Platform, and Partner Ecosystem, this role is central to advancing digital channel capabilities and enabling scalable partner operations across North America.

Position Overview

The Senior Manager, Partner Program is a critical leadership role responsible for designing, governing, and operationalizing the NWS Partner Program, including affiliate models, tiering, onboarding workflows, automation capabilities, rebates, and integrations with systems such as LBGUPS, PRM, CRM, ERP, and future digital platforms.

This role also serves as the primary bridge between business and IT, ensuring that all digital channel features, automations, and partner-facing capabilities are well-documented, governed, traceable, and aligned with business objectives. The position plays a central role in the Channel Modernization Initiative, accelerating the rollout of digital partner experiences and reducing onboarding and operational friction.

The ideal candidate possesses strong product ownership, deep channel program experience, and the ability to translate complex requirements into scalable, automated solutions that support NWS's expanding partner ecosystem.

Key Responsibilities

Partner Program Strategy & Governance

• Design and operationalize the NWS Partner Program, including affiliate programs, partner tiering, rebates, incentives, and program compliance.
• Define and govern digital channel capabilities, ensuring alignment to business goals and technology roadmap.
• Establish documentation standards for partner onboarding, program rules, discount frameworks, incentive flows, and compliance governance.
• Own the Partner Program Playbook and ensure all stakeholders follow governance and data management standards.

Business-IT Liaison & Digital Enablement

• Serve as the point of contact between business stakeholders and IT teams to document requirements, clarify business needs, and ensure proper technical delivery.
• Translate partner program logic into system requirements for PRM, CRM, ERP, Webstore, and future digital systems.
• Lead business requirements creation, ensuring traceability, version control, and alignment with partner's lifecycle governance.
• Prevent misalignment between business expectations and technical implementation by enforcing structured requirements processes.

Automation, Integration & Channel Systems

• Define automation workflows (Partner onboarding, affiliate payouts, rebate calculations, discount approvals, data sync).
• Support integration design, PRM, Webstore, CRM (Dynamics), ERP (SAP), LBGUPS, PIM, etc.
• Partner with IT to build scalable digital experiences for partners, including self-service onboarding, certification steps, deal registration, and partner portal capabilities.
• Document system dependencies, data flows, and implementation requirements for digital channel capabilities.

Program Operations & Cross-Functional Leadership

• Work with Sales, PLM, Channel, Procurement, Finance, and IT to coordinate consistent program execution.
• Ensure partner data, program tiers, discounts, and rebate logic are accurately reflected across all systems.
• Support the development of training materials, internal enablement documentation, and partner-facing communication.
• Oversee metrics and analytics for partner performance, onboarding velocity, and program adoption.

Performance, Compliance & Continuous Improvement

• Maintain ongoing measurement of partner engagement, automation performance, and system utilization.
• Ensure compliance across contract terms, discount structures, and operational processes.
• Lead continuous improvement initiatives to modernize and expand digital partner capabilities across the organization.

Key Performance Indicators (KPIs)

• Reduction in Partner Onboarding Time
• Partner Program Adoption Rate (% active partners on platform)
• Automation Coverage (% of partner processes automated)
• Accuracy of Program Governance & Compliance (%)
• Partner Portal Utilization & Engagement Metrics
• Rebate Accuracy and On-Time Payout (%)
• Affiliate Program Activation & Revenue Contribution
• Integration Success Rate & Data Sync Accuracy
• Cross-Functional Satisfaction Score (Business-IT Alignment)

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or related discipline (MBA or Product/Program Certification preferred).
• 7+ years of experience in channel programs, partner management, product ownership, or digital transformation roles.
• Strong understanding of PRM systems, channel operations, automation workflows, and partner enablement best practices.
• Experience translating business requirements into well-structured system and functional requirements.
• Familiarity with ERP, CRM, PRM, PIM, and eCommerce ecosystems (SAP, Dynamics, Salesforce, ChannelScaler, etc.).
• Ability to manage cross-functional initiatives involving Sales, IT, PLM, Finance, and Operations.
• Strong analytical and documentation skills, including developing business cases, requirements, and governance frameworks.
• Demonstrated ability to lead complex projects with tight timelines and multiple stakeholders.
• Excellent communicator with the confidence to lead workshops, requirements sessions, and executive reviews.

Benefits

• Competitive salary and benefits package
• Opportunities for leadership advancement and professional growth
• High-impact role in shaping the future of NWS's digital partner ecosystem
• Collaborative environment within a rapidly modernizing technology-driven organization

NWS is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification under applicable law.