Senior Manager POS System

Opening with a leading Fintech company for their office in Chennai

Role: Senior Manager- POS

Experience: 8-10 Yrs

Role & responsibilities :

• Lead Application/Production Support & Maintenance for POS, Payments, UPI, Cards, and Switch applications.

• Manage Service Desk operations including team management, client coordination, monitoring, and performance metrics.

• Handle Incident, Major Incident, Problem and Change Management, including RCA and resolution.

• Manage service operations projects covering planning, scheduling, resource management, execution, and closure.

• Drive application troubleshooting, process improvements, and new operational initiatives.

• Manage customer relationships and coordinate effectively with internal technical teams and external stakeholders.

• Build, coach, and monitor teams; define KRAs and drive performance improvement.

• Support recruitment, team engagement, and performance management.

• Monitor application performance using APM/Observability tools and manage activities through tools such as JIRA/Asana.

• Participate in after-hours/weekend production support and critical issue resolution.

• Ensure strong documentation, communication, root-cause analysis, and service quality.

Interested candidates share resume at [email protected]