Senior Manager - Process Design

Job highlights

• Experience
• Experience enhancement initiatives
• Understanding of Retail business - good to have

This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our EBO stores involving our customers, outlet managers, cash / payment / stock reconciliation (at outlet level), as well as their respective monitoring and support functions (at the central level) including store operations, control tower, facilities, customer support and product & technology. The end goal is to plan for and establish highly efficient and standardized store operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions.

Defects & breaches

Cost

Productivity

Quality

Experience

The owner and the design team under the owner will be responsible for:

Store operations SOP design & roll out

Manpower design & roll out

Operations cost improvement

Product margin improvement

Experience enhancement initiatives

Safety compliance initiatives

Utilization / productivity improvement initiatives across stores

The role would cover all stores across the country and will play a pivotal role in scaling up the business through standardisation.

Qualifications and Skills:

Design thinking and strong problem solving

Influencing skills and stakeholder management

High attention to detail, highly observant

Strong data orientation

Technology - first and Process simplification mindset

Understanding of Retail business - good to have