Senior Manager - Process Training

Roles and Responsibility

• Develop and implement comprehensive training programs to enhance employee performance and productivity.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Collaborate with cross-functional teams to align training objectives with business goals.
• Design and deliver engaging and interactive training sessions to diverse audiences.
• Evaluate training program effectiveness and recommend improvements.
• Manage and maintain accurate records of training activities and participant feedback.

Job Requirements

• Proven experience in process training, preferably in the BPO/Call Centre industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze complex problems and develop creative solutions.
• Experience with training management systems and software applications.
• Strong leadership and team management skills.