Senior Manager Process Training

Job highlights

• 5-10 years in process training with expertise in instructional design and e-learning tools
• Develop and implement training programs, conduct needs assessments, evaluate effectiveness, and mentor junior staff

Looking for a skilled Senior Manager Process Training to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in process training and development, with a strong background in customer service and operations management.

Roles and Responsibility

• Develop and implement comprehensive process training programs to enhance employee skills and knowledge.
• Conduct needs assessments to identify training gaps and develop targeted solutions.
• Collaborate with cross-functional teams to design and deliver high-quality training content.
• Evaluate the effectiveness of training programs and recommend improvements.
• Manage and maintain accurate records of training activities and participant feedback.
• Provide coaching and mentoring to junior team members to improve their performance.

Job Requirements

• Proven experience in process training and development, preferably in a customer service or operations environment.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze complex problems and develop effective solutions.
• Experience with training software and technologies, such as e-learning platforms and authoring tools.
• Strong leadership and team management skills, with the ability to motivate and inspire team members.