Senior Manager, Product Design

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Senior Manager, Product Design | MAF Future Solutions | Customer Solutions - UAE

ROLE SUMMARY
The Senior Manager, Product Design will lead design for the SHARE Ecommerce ecosystem, creating seamless and customer-focused digital experiences across mobile and web platforms. The role partners with cross-functional teams to drive design strategy, innovation, and usability, while mentoring designers and ensuring high-quality product experiences aligned with Majid Al Futtaim’s customer experience standards.

ROLE PROFILE

• Lead product design across the SHARE platform within the SHOP pod.
• Define and drive the design vision for digital customer journeys and experiences.
• Create intuitive, scalable, and customer-centric product experiences aligned with business goals.
• Lead the end-to-end design process, including research, ideation, prototyping, and usability testing.
• Ensure design excellence and consistency through design systems, reusable components, and established standards.
• Collaborate closely with Product, Engineering, Data, and Marketing teams throughout product discovery and delivery.
• Manage, mentor, and develop product designers while fostering creativity and continuous improvement.
• Drive measurable impact through improved customer experience, engagement, retention, design quality, and team performance.

REQUIREMENTS

• 10+ years of product design experience with strong UX/UI expertise across mobile and web platforms.
• Proven ability to lead user-centered design, from research and prototyping to delivery of high-quality digital products.
• Strong skills in design leadership, mentoring, and stakeholder management, with the ability to influence cross-functional teams.
• Experience delivering and scaling customer-focused digital products, including apps launched on the App Store and/or Play Store.
• Ability to balance strategic thinking, innovation, data-driven decision-making, and fast-paced execution while maintaining design excellence.
• Excellent communication, collaboration, and people management skills, with a passion for inclusive design, accessibility, continuous improvement, and customer advocacy.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.