Senior Manager, Sales

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Sales Segment Lead – General Business

Position Summary

The Sales Segment Lead is responsible for driving business revenue and growth within the General Business segment by leading and managing a team of Client Managers. This role owns the segment sales target, ensures achievement of revenue and profitability goals, develops sales strategies, and fosters strong customer relationships to maximize business opportunities and customer retention.

Key Responsibilities

Sales Leadership & Revenue Management

• Own and deliver the overall revenue target for the General Business segment.
• Lead, motivate, and manage a team of Client Managers to achieve sales, profitability, and customer growth objectives.
• Monitor and drive sales pipeline development, forecasting accuracy, and deal conversion.
• Develop and execute segment sales strategies to accelerate revenue growth and market penetration.
• Identify new business opportunities, expand existing accounts, and drive cross-sell and upsell initiatives.

Team Leadership & Performance Management

• Set clear performance expectations, KPIs, and sales targets for Client Managers.
• Conduct regular coaching, mentoring, and performance reviews to maximize team effectiveness.
• Develop talent and succession plans while fostering a high-performance sales culture.
• Support the team in complex negotiations and strategic customer engagements.

Customer & Stakeholder Management

• Build and maintain strong relationships with key decision-makers and executive stakeholders across customer accounts.
• Act as the escalation point for strategic opportunities and customer challenges.
• Collaborate closely with Presales, Solution Specialists, Marketing, Delivery, and Partner teams to ensure successful customer outcomes.
• Drive customer satisfaction, retention, and long-term account growth.

Business Planning & Execution

• Develop and execute business plans aligned with company objectives and market opportunities.
• Analyze market trends, customer needs, and competitive activities to refine sales strategies.
• Conduct regular business reviews and provide leadership with accurate performance reporting and forecasts.
• Ensure effective territory and account coverage across the General Business customer base.

Qualifications

Education

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• MBA or relevant professional certifications are an advantage.

Experience

• 8+ years of experience in B2B sales, account management, or business development.
• Minimum 3-5 years of experience leading and managing sales teams.
• Proven track record of consistently achieving or exceeding sales targets.
• Experience managing General Business, Commercial, Mid-Market, or SMB customer segments.
• Background in Technology, ICT, Cloud, Software, Digital Solutions, or Professional Services is preferred.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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