Senior Manager, ServiceNow

The Opportunity

As the Senior Manager – ServiceNow Engineering, you will oversee the development, and day-to-day operations of ServiceNow as a key enterprise platform at Providence. You will play a pivotal role in advancing digital transformation, promoting innovation, and ensuring the delivery of efficient, modern solutions for caregivers and internal stakeholders. This position requires strong technical expertise, strategic thinking, and effective leadership to build and nurture high-performing teams and deliver impactful, transformative results.

Key Responsibilite

• s

  Strategic Leadersh

• ipDevelop and execute the strategic vision for ServiceNow support capabilities, services, and solution

• s.Align cross-functional teams and initiatives under a unified vision and approach for ServiceNow and related platform

• s.Collaborate with senior leadership to identify integration opportunities across business units and drive digital transformatio

• n.

  Operational Excelle

• nceOversee the design, development, and deployment of scalable ServiceNow capabilities, services, and solutio

• ns.Ensure reliability, security, and performance of ServiceNow solutions, enabling seamless integration with existing syste

• ms.Lead Agile teams to deliver solutions for complex use-cases, focusing on user experience and successful adopti

• on.

  Project & Program Manage

• mentManage multiple ServiceNow projects, ensuring delivery on time, within scope, and within bud

• get.Establish clear project goals, timelines, and deliverables, while effectively communicating progress to stakehold

• ers.Ensure all ServiceNow solutions comply with relevant regulations and standa

• rds.

  Team Development & People Leade

• rshipGuide, mentor, and grow a high-performing team of ServiceNow engineers and product mana

• gers.Foster a collaborative, innovative, and inclusive team environment that encourages continuous learning and improve

• ment.Provide coaching, feedback, and career development for team mem

• bers.

  Stakeholder Engagement & Collabo

• rationPartner with cross-functional teams to understand their needs and develop tailored ServiceNow solu

• tions.Present strategies and project updates to executive leadership and key stakeho

• lders.Forge deep partnerships with IS leaders, clinicians, and business stakeholders to co-create service models and technology strat

• egies.Innovation & Continuous Impro

• vementStay updated on the latest advancements in ServiceNow technologies, Employee Works, NowAssist, AI Control Tower methodol

• ogies.Drive the adoption of best practices and implement solutions that enhance customer experi

• ences.Champion a culture of innovation, automation, and continuous improv

e

**ment.

Professional Experience/Qualifi**

• cationsBachelor’s/ master’s degree in computer science/ tec
• hnology16+ years of technology/ engineering experience along with people & leadership experience technical roles with people management and leadership exp
• erience8+ years of hands-on technical experience in ServiceNow P
• latformDeep proficiency in the ServiceNow platform and associated techno
• logies.Strong understanding various ServiceNow modules, including ITSM, ITOM, IRM, SPM, HCLS, a
• nd CSM.Ability to architect, implement, and optimize ServiceNow solutions to meet business
• needs.Skilled at presenting complex technical concepts and project updates to executive leadership and diverse stakeh
• olders.Adept at building relationships and facilitating cross-functional collabo
• ration.Proven track record in digital transformation, DevOps, automation, and innovation initi
• atives.Deep knowledge of Agile software development methodo
• logies.Experience in people leadership, handling large teams, and complex transformation pr

ograms.